Regulatory Licensing Specialist

Civicworks; Tallahassee (FL); On-site; USD 45,000 - 59,000; Full time

Job summary

The Regulatory Program Specialist role at the Florida Department of Health's Division of Medical Quality Assurance focuses on maintaining licensure for healthcare practitioners, processing renewals and certifications, and assisting with complex regulatory inquiries.

The position requires strong problem-solving skills and the ability to work independently while ensuring accurate licensee data and compliance with rules and statutes.

Qualifications

• Minimum 2 years of customer service experience (inbound calls/chats).
• Minimum 2 years processing licensure or renewal applications.
• Ability to interpret continuing education and financial responsibility rules.
• Ability to communicate effectively via phone, email, and in public-facing settings.
• Knowledge of office procedures and basic word processing, email, and spreadsheet software.
• Ability to work independently and manage multiple tasks in a professional office environment.

Responsibilities

• Process license renewals and certifications for healthcare practitioners.
• Assist with complex regulatory inquiries and provide guidance on license status.
• Conduct research in licensing databases to verify information and compliance.
• Ensure accuracy of licensee data and adherence to department rules and statutes.

Skills

Customer service

Licensure processing

Regulatory research

Effective communication

Independent work

Office software

Tools

Licensing databases

Job description

The Regulatory Program Specialist role at the Florida Department of Health's Division of Medical Quality Assurance focuses on maintaining licensure for healthcare practitioners, processing renewals and certifications, and assisting with complex regulatory inquiries.

The position requires strong problem-solving skills and the ability to work independently while ensuring accurate licensee data and compliance with rules and statutes.