Regulatory Program Specialist - 64080463 1

Civicworks; Tallahassee (FL); On-site; USD 45,000 - 59,000; Full time

Job summary

The Regulatory Program Specialist role at the Florida Department of Health's Division of Medical Quality Assurance focuses on maintaining licensure for healthcare practitioners, processing renewals and certifications, and assisting with complex regulatory inquiries.

The position requires strong problem-solving skills and the ability to work independently while ensuring accurate licensee data and compliance with rules and statutes.

Qualifications

• Minimum 2 years of customer service experience (inbound calls/chats).
• Minimum 2 years processing licensure or renewal applications.
• Ability to interpret continuing education and financial responsibility rules.
• Ability to communicate effectively via phone, email, and in public-facing settings.
• Knowledge of office procedures and basic word processing, email, and spreadsheet software.
• Ability to work independently and manage multiple tasks in a professional office environment.

Responsibilities

• Process license renewals and certifications for healthcare practitioners.
• Assist with complex regulatory inquiries and provide guidance on license status.
• Conduct research in licensing databases to verify information and compliance.
• Ensure accuracy of licensee data and adherence to department rules and statutes.

Skills

Customer service

Licensure processing

Regulatory research

Effective communication

Independent work

Office software

Tools

Licensing databases

Job description

The Regulatory Program Specialist works in the Florida Department of Health's Division of Medical Quality Assurance, Bureau of Operations, supporting the licensure maintenance of healthcare practitioner licenses. The role involves processing license renewals and certifications, assisting with complex regulatory inquiries, conducting research in licensing databases, and providing direction to healthcare professionals regarding their license status. The incumbent must demonstrate strong problem-solving skills and work independently while ensuring accuracy of licensee data and compliance with department rules and statutes.

Key qualifications:

• Minimum 2 years of customer service experience handling inbound calls and/or chats
• Minimum 2 years processing licensure or renewal applications
• Ability to interpret and apply continuing education and financial responsibility rules
• Ability to communicate effectively via phone, email, and in public-facing settings
• Knowledge of office procedures and working knowledge of word processing, email, and spreadsheet software
• Ability to work independently and manage multiple tasks in a professional office environment