Regulatory Consumer Complaints Specialist

SageSure; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

SageSure is seeking a Consumer Affairs Analyst in Houston, TX to respond to consumer complaints across multiple channels. You will coordinate with the Compliance and Complaints teams to ensure timely, compliant resolutions and provide analytical support for new property products and existing programs.

You will interact with internal teams and external partners, documenting investigations and helping drive remediation efforts while maintaining professional communication in regulatory contexts.

Qualifications

• College degree preferred or 3-5 years of related experience.
• Strong problem-solving and analytical skills to support complaint responses.
• Excellent written communication, especially in regulatory contexts.

Responsibilities

• Investigate consumer grievances and allegations related to underwriting, rating, service and accounting procedures.
• Formulate formal DOI/Consumer complaint responses with oversight of Compliance lead and Complaints Supervisor.
• Ensure timely and thorough response to customer complaints in line with procedures and regulatory requirements.
• Monitor and manage dedicated complaint mailbox and log to ensure timely responses.
• Interact with SageSure support areas to gather information addressing complaint allegations.
• Identify, document and report regulatory compliance vulnerabilities to the Compliance Lead.
• Communicate professionally with partner carriers and producers per procedures.
• Assist Product and Underwriting teams in audits or reviews related to complaints.
• Perform other related duties as assigned.

Skills

Problem solving

Critical thinking

Analytical skills

Written communication

MS Office

Team player

Education

College degree preferred

Tools

Microsoft Office

Job description

SageSure is seeking a Consumer Affairs Analyst in Houston, TX to respond to consumer complaints across multiple channels. You will coordinate with the Compliance and Complaints teams to ensure timely, compliant resolutions and provide analytical support for new property products and existing programs.

You will interact with internal teams and external partners, documenting investigations and helping drive remediation efforts while maintaining professional communication in regulatory contexts.