Consumer Complaints & Compliance Analyst

SageSure; Marlton (NJ); On-site; USD 55,000 - 85,000; Full time

Job summary

SageSure is seeking a Consumer Affairs Analyst in Marlton, NJ to respond to consumer complaints, coordinate with regulators and partners, and support product development with compliance insights.

You will investigate formal grievances, ensure timely regulatory responses, maintain complaint logs, and assist in audits with the Compliance Lead and Claims team while delivering strong customer service.

Qualifications

• College degree preferred or 3-5 years of related experience.
• Proficiency in Microsoft Office and a willingness to quickly learn new tools or systems.

Responsibilities

• Investigate consumers’ formal written grievance and allegations against all applicable underwriting, rating, service and accounting procedures which relate to consumer complaint. Formulate formal DOI/Consumer complaint responses with oversight of the Compliance lead and Complaints Supervisor.
• Ensure timely and thorough response to the Customer complaint while adhering to the Complaints Procedures and all regulatory requirements.
• Monitor and manage dedicated complaint mailbox to ensure timely responses. (Supervisor has oversight to ensure complaint assignment aligns analyst tenure with nature and complexity of complaint)
• Maintain intake mailbox, complaint log and complaint folders in accordance with the Complaints Procedures.
• Interact within SageSure support areas to secure necessary information or documentation which properly addresses and responds to the complaint allegations and grievances.
• Identify, document, and report regulatory compliance vulnerabilities to the Compliance Lead. Help inform requirements and track required remediation measures.
• Communicate effectively and professionally to partner carrier and producer contacts on a timely and professional basis and as required by Complaint Mailbox, Intake, and Complaint handling procedures.
• Assist the Product and Underwriting team in compliance or underwriting-related audits or reviews as complaint capacity permits.
• Other related duties as assigned.

Skills

Problem-solving

Critical thinking

Analytical skills

Written communication

Time management

Team collaboration

Education

College degree preferred

Tools

Microsoft Office

Job description

SageSure is seeking a Consumer Affairs Analyst in Marlton, NJ to respond to consumer complaints, coordinate with regulators and partners, and support product development with compliance insights.

You will investigate formal grievances, ensure timely regulatory responses, maintain complaint logs, and assist in audits with the Compliance Lead and Claims team while delivering strong customer service.