Consumer Complaints & Compliance Analyst

SageSure

Cheshire (CT)

On-site

USD 65,000 - 90,000

Full time

3 days ago

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Job summary

SageSure is hiring a Consumer Affairs Analyst in Cheshire, CT. You will respond to consumer complaints from various channels and assist with technical, tactical, and analytical support for property products and maintenance.

Coordination with the Claims Complaint team is often needed to address joint underwriting and claim concerns. The role emphasizes regulatory compliance, timely responses, and professional communication with partner carriers and producers, utilizing strong analytical and

Qualifications

College degree preferred or 3–5 years of related experience.
Strong problem-solving and analytical thinking abilities.
Excellent written communication, especially in regulatory contexts.
Ability to interpret procedures and apply them to complaints.

Responsibilities

Investigate formal consumer grievances against underwriting, rating, service and accounting procedures.
Draft formal DOI/Consumer complaint responses with oversight of compliance leadership.
Ensure timely, thorough responses to customer complaints per procedures and regulations.
Monitor complaint mailbox and log, aligning assignments with complexity and tenure.
Coordinate with SageSure support areas to gather information addressing complaints.
Identify regulatory vulnerabilities and track remediation actions.
Communicate with carrier and producer contacts professionally and promptly.
Assist in audits or reviews related to compliance or underwriting as needed.
Perform other related duties as assigned.