Consumer Complaints Analyst — Regulatory Focus

SageSure; Tallahassee (FL); On-site; USD 60,000 - 75,000; Full time

Job summary

SageSure, a catastrophe-exposed property insurer, seeks a Consumer Affairs Analyst in Tallahassee, FL. You will be the primary responder to consumer complaints from regulators and carriers, supporting underwriting and product maintenance on the Product Development team.

The role requires 3–5 years of related experience or a college degree, plus strong problem-solving and regulatory communication skills. You will coordinate with claims and partner carriers to ensure thorough, compliant responses.

Qualifications

• College degree preferred or 3-5 years of related experience.
• Strong problem-solving and analytical abilities.
• Excellent written communication, esp. in regulatory contexts.
• Ability to manage priorities in a fast-paced environment.

Responsibilities

• Investigate formal written grievances and allegations; formulate responses with regulatory oversight.
• Ensure timely, compliant responses to customer complaints per procedures.
• Monitor dedicated complaint mailbox and maintain intake/logs.
• Coordinate with internal teams to secure information addressing allegations.
• Identify compliance vulnerabilities and report them to the Compliance Lead.
• Assist audits or reviews related to complaints; adapt to evolving requirements.

Skills

Problem solving

Critical thinking

Written communication

Time management

Team collaboration

Education

College degree preferred or 3-5 years experience

Tools

Microsoft Office

Job description

SageSure, a catastrophe-exposed property insurer, seeks a Consumer Affairs Analyst in Tallahassee, FL. You will be the primary responder to consumer complaints from regulators and carriers, supporting underwriting and product maintenance on the Product Development team.

The role requires 3–5 years of related experience or a college degree, plus strong problem-solving and regulatory communication skills. You will coordinate with claims and partner carriers to ensure thorough, compliant responses.