Consumer Affairs Analyst: Regulatory Complaints & Analysis

SageSure

Cincinnati (OH)

On-site

USD 60,000 - 85,000

Full time

2 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

SageSure, a leading catastrophe-exposed property insurer, is seeking a Consumer Affairs Analyst to respond to consumer complaints and support product development initiatives. You will coordinate with Compliance, Claims, and underwriting teams to ensure regulatory compliance and timely communications, shaping product and underwriting improvements.

Ideal candidates bring problem-solving passion, strong analytical thinking, and solid written communication skills for regulatory contexts.

Qualifications

College degree preferred or 3-5 years of related experience.
Demonstrated critical thinking, file diagnostic and analytical skills to inform and support decisions related to complaint responses.
Excellent written communication, particularly in regulatory contexts such as Department of Insurance complaints.

Responsibilities

Investigate consumers’ formal written grievance and allegations against all applicable procedures.
Formulate formal DOI/Consumer complaint responses with oversight.
Ensure timely and thorough response to the Customer complaint.
Monitor and manage dedicated complaint mailbox and log.
Interact with SageSure support areas to gather information addressing the complaint.
Identify regulatory compliance vulnerabilities and report them to the Compliance Lead.
Communicate with partner carrier and producer contacts professionally and timely.
Assist Product and Underwriting in audits or reviews as capacity permits.
Other related duties as assigned.