Consumer Affairs & Compliance Analyst

SageSure; Chicago (IL); On-site; USD 60,000 - 78,000; Full time

Job summary

SageSure, based in Chicago, seeks a Consumer Affairs Analyst to join the Product Development team and handle consumer complaints from regulators and partner channels. You will craft formal responses and ensure regulatory compliance across underwriting, rating, and service processes.

The role requires strong problem-solving, analytical thinking, and excellent written communication in regulatory contexts, with collaboration across claims and underwriting teams.

Qualifications

• College degree preferred or 3-5 years of related experience.
• Strong analytical and problem-solving abilities.
• Excellent written communication, especially in regulatory contexts.
• Ability to manage priorities in a fast-paced, high-pressure environment.

Responsibilities

• Investigate formal consumer grievances and draft DOI/Regulator responses.
• Ensure timely responses in line with procedures and regulatory requirements.
• Manage the complaint mailbox and maintain logs.
• Coordinate with internal teams to obtain information addressing complaints.
• Identify compliance vulnerabilities and report them to the Compliance Lead.
• Support audits and reviews related to underwriting and complaints.

Skills

Problem-solving

Critical thinking

Written communication

Time management

Education

College degree preferred

Tools

Microsoft Office

Job description

SageSure, based in Chicago, seeks a Consumer Affairs Analyst to join the Product Development team and handle consumer complaints from regulators and partner channels. You will craft formal responses and ensure regulatory compliance across underwriting, rating, and service processes.

The role requires strong problem-solving, analytical thinking, and excellent written communication in regulatory contexts, with collaboration across claims and underwriting teams.