Registry Programs Coordinator — Global Support & Compliance

Institute of Electrical and Electronics Engineers, Inc.; Piscataway Township (NJ); In loco; USD 52.000 - 78.000; Tempo pieno

Descrizione del lavoro

The Program Coordinator - Registries provides high-quality administration, customer service, and operational support for IEEE-SA Registration Authority programs and other Business Development activities in a fast-paced, high-demand environment.

The incumbent serves as a key point of contact for internal and external customers and is responsible for managing inquiries, processing applications and payments, maintaining accurate records, corresponding with customers, and supporting assigned

Mansioni

• Manage the register function and act as the Registrar for the IEEE-SA Registration Authority (RA) which includes: Review, process, and manage applications for nine active registration programs in accordance with established policies and procedures.
• Serve as the primary Customer Service Center contact for internal and external Registration Authority customers across SA product lines.
• Partner with IT staff to improve specialized databases and operational tools that support registry business activities.
• Process checks, wire transfers, purchase orders, credit applications, and credit card payments; maintain related records and upload invoices to customer portals.
• Vet prospective customers against required criteria to ensure compliance with corporate policies.
• Support RA clients, IEEE and SA staff, and vendors by troubleshooting issues and researching databases, IEEE standards, and reference materials to provide accurate information.
• Review and monitor assignments for accuracy, completeness, and duplicate records.
• Maintain archive filing systems for all IEEE-SA Registration Authority programs.
• Review and recommend policy or procedure improvements that enhance the customer and staff experience.
• Develop and maintain procedure and policy documentation for registration activities.
• Prepare and review monthly forecasts and registration activity reports for accuracy and inclusion in cost-center reporting.
• Monitor customer satisfaction survey results and provide ad hoc reports to the Director, Registry Operations.
• Record and prepare accurate meeting minutes.
• Provide backup support to the Director, Registry Operations, in managing oversight committee activities.
• Perform other related duties as assigned.

Descrizione del lavoro

The Program Coordinator - Registries provides high-quality administration, customer service, and operational support for IEEE-SA Registration Authority programs and other Business Development activities in a fast-paced, high-demand environment.

The incumbent serves as a key point of contact for internal and external customers and is responsible for managing inquiries, processing applications and payments, maintaining accurate records, corresponding with customers, and supporting assigned