Registration Supervisor | Full-Time

North Canyon Medical Center; Twin Falls (ID); On-site; USD 50,000 - 70,000; Full time

Job summary

North Canyon Medical Center is seeking a Registration Supervisor to oversee daily registration operations and lead the registration team in delivering high-quality patient service. The role works closely with the Clinic Manager to monitor workflow, quality, and performance while coordinating training, scheduling, and audits.

Ideal candidates will have strong communication, clerical experience, and familiarity with Electronic Health Records, with a focus on efficiency, safety, and patient

Qualifications

• Excellent communication skills across oral and written channels.
• Experience with clinical front-desk workflows and patient access.
• Preference for 2+ years in clerical roles with people management responsibilities.

Responsibilities

• Oversee daily registration operations and provide leadership to the registration team.
• Monitor workflow efficiency, productivity metrics, and service quality.
• Coordinate training, onboarding, scheduling, and performance issues.
• Assist with audits, quality assurance, and material development as needed.
• Serve as escalation point for workflow questions and process improvements.

Skills

Excellent communication

Customer service

Handling interruptions

Stress management

Teamwork

Public relations

People management

Clerical experience

Education

Medical Terminology

Tools

Electronic Health Records

Job description

Description

The Registration Supervisor oversees daily registration operations and works closely with the Clinic Manager to provide leadership, support, and oversight for the registration team. This role is responsible for monitoring workflow efficiency, work quality, productivity metrics, and operational performance; training and onboarding new employees; scheduling; hiring; conducting audits; supporting staff development; assisting with training materials and quality assurance initiatives; and serving as a primary resource for staff. The Registration Supervisor coordinates training as needed, serves as the first point of escalation for workflow and process questions, and helps ensure consistent, high-quality patient service and operational excellence. This position requires flexibility in hours and scheduling to meet organizational needs, including occasional travel to other organizational sites, participation in health fairs, community events, and other activities that may occur outside of regular business hours.

Requirements

• Excellent communication skills to include oral comprehension, oral expression, written comprehension, and written expression
• Computer & Electronic Health Record experience.
• 2 years of clerical experience, people management, and patient access experience are preferred.
• Outstanding public relations/customer service experience.
• Ability to maintain accuracy with interruptions.
• Ability to use sound judgement and cope with potentially stressful situations.
• Ability and willingness to exhibit behaviors consistent with standards for performance improvement and organizational values (e.g., efficiency & financial responsibility, safety, partnership & service, teamwork, compassion, integrity, trust and respect).
• Ability and willingness to exhibit behaviors consistent with principles for service excellence.
• Medical Terminology, preferred.