Registration| Full-Time

North-Canyon-Medical-Center; Buhl (ID); On-site; USD 22,000 - 33,000; Full time

Job summary

North-Canyon-Medical-Center is seeking a personable receptionist to handle patient access functions, including registration, insurance verification, and reception duties. You will communicate with hospital departments and physician offices to obtain required patient information and assist patients with forms while maintaining a courteous, efficient workflow.

The role emphasizes accurate data entry, multi-tasking, and effective use of electronic health records in a fast-paced environment.

Qualifications

• Excellent communication skills across oral and written forms
• Medical Terminology preferred
• Bilingual English/Spanish preferred
• Previous clerical and reception experience encouraged
• Ability to maintain accuracy with interruptions and handle stressful situations
• Professional appearance and courteous demeanor at all times
• Commitment to service excellence and teamwork

Responsibilities

• Register patients and verify insurance information
• Screen patients for visits and update registrations as needed
• Operate the switchboard and route calls professionally
• Assist patients with forms and provide information about services
• Coordinate with hospital departments and physician offices
• Act as a point of contact for internal and external departments
• Prioritize tasks to ensure efficient patient flow

Skills

Excellent communication

Bilingual English/Spanish

Customer service experience

Public relations

Multitasking

Attention to detail

Sound judgment under pressure

Service excellence principles

Education

High School diploma

Tools

Electronic Health Record (EHR)

Job description

Description

Responsible for registration, insurance verification, and other patient access functions as assigned in designated registration area(s). Duties include but are not limited to: provide reception duties and assure customers are routed courteously and efficiently communicate effectively with all hospital departments and physician offices to facilitate required patient’s information. Carefully screen patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at the time of the patient’s visit. Operate switchboard in a courteous and professional manner. Assist patients with filling out forms and provide information regarding the services provided. Patient services are the key priority and require receptionist to serve as a point of contact with other internal and external departments. The receptionist should be able to effectively multi-task and prioritize work.

Requirements

• Excellent communication skills to include oral comprehension, oral expression, written comprehension, and written expression
• Computer & Electronic Health Record experience
• High School graduate; 2 years of clerical experience preferred
• Outstanding public relations/customer service experience
• High level of personal presentation
• Ability to maintain accuracy with interruptions
• Ability to use sound judgement and cope with potentially stressful situations
• Ability and willingness to exhibit behaviors consistent with standards for performance improvement and organizational values (e.g., efficiency & financial responsibility, safety, partnership & service, teamwork, compassion, integrity, and trust & respect).
• Ability and willingness to exhibit behaviors consistent with principles for service excellence.
• Medical Terminology preferred
• Bilingual English/Spanish preferred