Registration | Full-Time

North Canyon Network of Care; Hailey (ID); On-site; USD 32,000 - 42,000; Full time

Job summary

North Canyon Network of Care in Hailey, ID is seeking a Medical Office Receptionist to register patients, verify insurance, and coordinate access to services. You will operate the switchboard, guide patients, and route inquiries to the appropriate hospital departments and physician offices.

The role requires excellent communication, basic computer and EHR skills, and a high school diploma. Bilingual English/Spanish is a plus; experience with medical terminology is preferred.

Qualifications

• Excellent communication skills including listening, speaking, reading, and writing.
• Computer & Electronic Health Record experience.
• High School graduate; 2 years of clerical experience preferred.
• Outstanding public relations/customer service experience.
• High level of personal presentation.
• Ability to maintain accuracy with interruptions.
• Ability to use sound judgement in stressful situations.
• Willingness to adhere to standards for service excellence.

Responsibilities

• Responsible for registration, insurance verification, and other patient access functions in designated area.
• Provide reception duties and route customers courteously and efficiently.
• Communicate effectively with hospital departments and physician offices to facilitate patient information.
• Screen patients for new address, new visit, or registration updates and inform patients of required information.
• Operate switchboard in a courteous and professional manner.
• Assist patients with filling out forms and provide information about services.
• Serve as point of contact with internal and external departments and prioritize tasks.

Skills

Communication skills

Clerical experience

Public relations

Multitasking

Interpersonal skills

Stress management

Professional presentation

Judgement under pressure

Education

High School Diploma

Tools

Electronic Health Records

Job description

Description

Responsible for registration, insurance verification, and other patient access functions as assigned in designated registration area(s). Duties include but are not limited to: provide reception duties and assure customers are routed courteously and efficiently communicate effectively with all hospital departments and physician offices to facilitate required patient’s information. Carefully screen patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at the time of the patient’s visit. Operate switchboard in a courteous and professional manner. Assist patients with filling out forms and provide information regarding the services provided. Patient services are the key priority and require receptionist to serve as a point of contact with other internal and external departments. The receptionist should be able to effectively multi-task and prioritize work.

Description

Responsible for registration, insurance verification, and other patient access functions as assigned in designated registration area(s). Duties include but are not limited to: provide reception duties and assure customers are routed courteously and efficiently communicate effectively with all hospital departments and physician offices to facilitate required patient’s information. Carefully screen patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at the time of the patient’s visit. Operate switchboard in a courteous and professional manner. Assist patients with filling out forms and provide information regarding the services provided. Patient services are the key priority and require receptionist to serve as a point of contact with other internal and external departments. The receptionist should be able to effectively multi-task and prioritize work.

Requirements

• Excellent communication skills to include oral comprehension, oral expression, written comprehension, and written expression
• Computer & Electronic Health Record experience
• High School graduate; 2 years of clerical experience preferred
• Outstanding public relations/customer service experience
• High level of personal presentation
• Ability to maintain accuracy with interruptions
• Ability to use sound judgement and cope with potentially stressful situations
• Ability and willingness to exhibit behaviors consistent with standards for performance improvement and organizational values (e.g., efficiency & financial responsibility, safety, partnership & service, teamwork, compassion, integrity, and trust & respect).
• Ability and willingness to exhibit behaviors consistent with principles for service excellence.
• Medical Terminology preferred
• Bilingual English/Spanish preferred