Registration Supervisor - Dental

Covenant Community Care

Dearborn (MI)

On-site

USD 52,000 - 76,000

Full time

3 days ago

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Benefits offered by this job

Full-time and Part-Time work options

On-the-job training for front office

Loan repayment programs up to $60,000

Productivity incentive

9-paid holidays and generous PTO

No weekends and limited evenings

Company paid life insurance

And more!

Job summary

Covenant Community Care in Dearborn, MI seeks a full-time Registration Supervisor - Dental to oversee registration and scheduling across medical, dental, and ancillary programs. You will train front office staff, optimize workflows, and ensure accurate data, payer compliance, and patient communication.

As a faith-based nonprofit, the center emphasizes access for underserved communities, offers on-the-job training, and provides a supportive environment with no weekends and limited evenings.

Qualifications

Bachelor’s degree or 4 years relevant experience in lieu of degree.
Three years of health care revenue cycle experience, including scheduling/registration.
Minimum of one year of managerial experience.
Fluency with ICD-10, CPT4, HCPCS, and CDT codes.
Experience with EHR systems and data entry accuracy.

Responsibilities

Direct the registration and scheduling process for assigned program areas.
Train and retrain front office staff on day-to-day tasks.
Develop and maintain patient-centered scheduling templates.
Audit appointment books for data hygiene and protocol compliance.
Lead revenue cycle initiatives and staff training on payer rules.

Skills

Revenue cycle

Leadership

EHR proficiency

Data hygiene

Customer service

Education

Bachelor's degree

4 years relevant experience in lieu of degree

Tools

Athena One

Dentrix Enterprise

CHAMPS

Credentialing software

EHR systems

Job description

We’re looking for dedicated healthcare professionals willing to stand in the gap to ensure access to quality health care to Metro Detroit’s underserved communities.

At Covenant Community Care, our staff work together to bring excellent healthcare service to our patients; and as an employer, we aim to reward our employees by providing a work environment that allows for flexibility, balance, and growth. We offer the following employment perks and benefits:

Full-time and Part-time work opportunities
On-the-job training for Medical and Dental Assistant and Receptionist positions
Loan repayment programs for eligible providers with up to $60,000 in repayment
Productivity incentive
9-paid holidays and generous paid time off
No weekends and limited evenings
Company paid life insurance
And more!

Location: Dearborn, MI

Job Id:315

# of Openings:1

Are you looking for an opportunity to work in a caring and community focused environment? At Covenant Community Care, we are a faith-based non-profit, Federally Qualified Health Center serving the communities of Detroit in our clinics that offer integrated medical, dental and counseling healthcare services. We have an immediate opening for a Full-time Registration Supervisor - Dental.

GENERAL DESCRIPTION:

Working under general supervision, the Registration Supervisor works in partnership with site supervisors to direct the registration and scheduling process for all assigned program areas. The Registration Manager trains front office staff, organizes workflow, audits work, and develops procedures & training resources to achieve the following aims:

create a positive first impression for patients, building trust and effective communication
maximize incoming revenue from all payer sources
minimize registration & scheduling errors, achieving high accuracy rates
effectively communicate with patients regarding payment expectations, insurance coverage/non-coverage, and treatment plans

Additionally, the Registration Supervisor is responsible for building and maintaining a patient-centered schedule that supports production goals for their assigned program areas.

SPECIFIC DUTIES:

Registration and Scheduling

Site supervisors provide day-to-day supervision of the registration and scheduling team, while the Registration Supervisor rotates between sites to provide oversight, technical expertise, resources, and training. The Registration Supervisor audits work to identify trends, assess individual proficiency, and identify areas for retraining or process improvement. Specific duties include:

Direct the registration and scheduling process for assigned program areas, which may include Medical, Dental, Behavioral Health, Mobile, and ancillary programs. Organize workflow, develop procedures & training aides, and assign responsibility for the following tasks:
- scheduling
- appointment reminders
- registration
- check-in/check-out
- payment collection
- treatment planning (Dental program only)
- insurance verification
- insurance waiver forms (e.g., ABN for Medicare)
- end-of-day procedures
Participate in the hiring and review process for front office staff.
Train & continually re-train registration and scheduling staff on the day-to-day tasks of the office, helping staff develop accuracy and efficiency in their work while maintaining excellent customer service.
For assigned program areas, build and maintain a patient-centered schedule template that supports production goals and follows internal protocols.
On a weekly and monthly basis, audit the appointment book to ensure internal protocols and best practices for data hygiene are followed. Correct errors, provide retraining, and propose internal protocol changes as appropriate.
Serve as the technical expert and go-to resource for assigned program areas.
- Develop and maintain a detailed understanding of Covenant’s sliding fee programs, insurance classes, government insurance programs, and local payers.
- Develop and maintain a thorough and deep knowledge of the registration & scheduling capabilities and workflows of the electronic health record system.
- Develop and maintain a comprehensive understanding of best practices related to scheduling, data hygiene, and customer service.
Maintain user permission templates within the electronic health record (EHR) system for front office staff.
Within the areas of registration and scheduling, ensure full compliance with applicable health center policy, government regulation, and insurance requirements.
Maintain strong working relationships with site supervisors,billing/credentialing managers, directors, and chief officers.
Lead the process of developing internal protocols related to scheduling that consider payer restrictions, production goals, no show rates, clinical staffing needs, and patient access. Present proposed protocols to the appropriate Chief Officer or Committee for review and approval.
Lead/participate in training activities for site managers on revenue cycle functions, such as registration, insurance eligibility verification, cash handling, and front desk registration error trends.
Work with appropriate internal staff or external vendors to resolve registration or scheduling issues that arise within the EMR system.

Policy & Compliance

Create and maintain detailed registration/scheduling procedures and training guides.
Participate in the development of revenue cycle policies for Board approval.

Reporting

Develop and maintain a high standard of proficiency in Microsoft Excel, including lookup functions, formulas, and pivot tables.
Utilize the reporting tools available within the EHR to create reports that guide decision making and prioritization. Share reports related to productivity, accuracy, data hygiene, etc. with front desk teams and Leadership.

Other duties as assigned.

TECHNOLOGY USED IN THIS POSITON

Revenue cycle software, including: Athena One, Dentrix Enterprise, MDHHS - Community Health Automated Medicaid Processing System (CHAMPS), credentialing software, and various health plan payer portals.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is often required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is regularly required to walk; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. Employee is alsorequired to focus and perform tasks in a loud and disruptive work environment.

QUALIFICATIONS AND COMPETENCIES

Bachelor's degree, or 4 years relevant experience in lieu of degree.
Three years of health care revenue cycle experience, which may include scheduling, registration, prior authorizations, and/or billing
Minimum of one year of managerial experience
Thorough understanding of the healthcare revenue cycle
Fluency in ICD-10, CPT4, HCPCS, and CDT codes
Experience with EHR systems
Preferred qualifications:
- Bachelor’s degree is preferred
Ability to interpret and comply with insurance requirements.
Ability to exercise good judgment in evaluating situations and making decisions.
Knowledge of governmental, legal and regulatory provisions related to billing and collection activity, especially in the context of Federally Qualified Health Care Center operations
Excellent understanding of Microsoft Excel, including pivot tables and v-lookups
Ability to listen/write/speak effectively and facilitate communication
Ability to plan and schedule work, assign tasks based on workload and employee skills
Ability to establish priorities and goals for the department and staff members
Ability to maintain a productive climate and coach staff to meet high performance standards
Ability to evaluate, improve, and streamline complex work processes through analytical thinking and analysis
Ability to foster professional development with departmental staff