Patient Registration Spec

The University of Michigan; Ann Arbor (MI); Hybrid; USD 21,000 - 30,000; Full time

Job summary

The University of Michigan School of Dentistry, located in Ann Arbor, is seeking a Registration Clerk to support patient intake and registration in a busy dental clinic. You will collect demographics, verify insurance, obtain authorizations, schedule appointments, and process payments.

This role requires effective communication across diverse patient populations, strict confidentiality, and collaboration with clinical and administrative teams.

Qualifications

• High school graduation or equivalent required.
• Familiarity with dental insurance and benefits is a plus.
• Ability to communicate with diverse populations with professionalism.

Responsibilities

• Register patients by collecting and verifying demographics and service details.
• Explain insurance coverage and estimated patient financial responsibility to clinics.
• Enter and update information in electronic health records (EHR).
• Maintain HIPAA privacy and security of patient information.
• Collaborate with clinical, billing, and admin teams to ensure smooth patient flow.
• Resolve registration issues or escalate as needed.

Skills

Verbal communication

Written communication

Multitasking

Diversity inclusion

Confidentiality

Organization

Professional demeanor

Initiative

Education

High school diploma

Tools

Axium EHR

Job description

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Mission Statement

Mission Statement of the University of Michigan School of Dentistry: Enhancing health through education, service, advocacy, research, and discovery.

Vision: As a global leader in integrated health, we drive innovation through groundbreaking research and transformative education, preparing future-ready leaders to deliver equitable, exceptional care and advance the dental profession.

Core Values:

• Compassion:
  • We approach each interaction with collegiality, empathy, and professionalism, recognizing the unique contributions of each individual.
• Leadership:
  • We empower each person to lead and contribute to our shared goals.
• We uphold high standards and drive progress in healthcare.
• Responsibility:
  • We promote integrity, professionalism, and accountability to ensure ethical decision-making.
• We commit to an honest, transparent environment that fosters healthy relationships.
• Creativity:
  • We approach problems with bold thinking by crafting innovative solutions that benefit our community.
• Belonging:
  • We embrace and celebrate our diverse community by fostering a sense of inclusion and belonging.

Job Summary

The University of Michigan School of Dentistry , founded in 1875 in Ann Arbor, is a top-ranked, world-renowned institution for dental education, research, and clinical care. It consistently ranks among the top dental schools globally and offers DDS, dental hygiene, and advanced graduate programs, including a unique program for internationally trained dentists. The Dental Business Office supports various revenue cycle activities for the School of Dentistry clinics. You will collect and verify patient information during registration for medical services, including demographic and insurance details, required authorizations, appointment scheduling, payment collection, and completion of all necessary documentation.

Please Note:

• Visa sponsorship is not available for this position.

Responsibilities*

• Perform patient registration, including collecting, verifying, and entering patient demographics, insurance coverage, and service information, including dental eligibility in Epic
• Communicate insurance coverage and estimated financial responsibility for services to UMSD clinics.
• Accurately enter and update information in electronic health records (EHR) systems.
• Maintain confidentiality and compliance with HIPAA regulations.
• Work closely with clinical, billing, and administrative teams to ensure seamless patient flow.
• Resolve registration-related issues or *escalate as appropriate.*

Required Qualifications*

• High school graduation or an equivalent combination of education and experience.

Skills You Have

• Clear verbal and written communication
• Basic computer skills
• Ability to multitask in a fast-paced clinical environment.
• Ability to communicate with diverse populations
• Ability to maintain patient confidentiality.
• Excellent organizational skills and attention to detail.
• Enthusiasm, dependability, initiative, and prioritization skills.
• Professional and positive demeanor.

Desired Qualifications*

• Experience with dental benefits interpretation
• Experience with dental insurance registration
• Experience with Axium electronic health record
• Demonstrated ability to research insurance accounts
• Ability to effectively communicate concerns and progress to leadership

Why Work at Michigan?

The School of Dentistry consistently ranks as the #1 dental school in the United States and worldwide. We embrace diversity in many forms and champion diversity of thought and culture. Our Mission, core values, and additional information about our school can be found on our website. The University of Michigan also offers comprehensive benefits to help you stay well and to support you as you plan for a secure future.

Benefits include:

• Generous paid time off for vacations, holidays, sick time, season days, and paid parental leave.
• A retirement plan that provides two-for-one matching contributions after the first year of employment.
• Many choices for comprehensive health insurance
• Life insurance
• Work-life programs to strengthen a workplace culture that supports personal and family life, including child care, elder care, lactation resources, and mental and emotional health services.
• Flexible spending accounts for healthcare and dependent care expenses

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Work Schedule

Monday - Friday, hours to be determined

Work Locations

School of Dentistry, 1011 N. University Ave, Ann Arbor, MI 48109

Additional Information

We are committed to maintaining a safe and healthy work environment for everyone. As part of the onboarding process, all candidates are required to submit their immunization records to Occupational Health Services (OHS) prior to their appointment start date to verify their immunization status. The process includes completing a two-step TB test for all new hires and providing proof of Hepatitis B immunization for clinic-facing roles. Additional immunizations may be necessary based on public health guidance or specific job responsibilities.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checksare performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days.The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.