Bilingual Care Coordinator

Covenant Community Care; Detroit (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Full-time and part-time opportunities

On-the-job training for roles

Loan repayment up to $60,000

Productivity incentive

9 paid holidays and generous PTO

No weekends and limited evenings

Company paid life insurance

Job summary

Covenant Community Care in Detroit, MI seeks a bilingual (Spanish & English) Care Coordinator to coordinate and track specialty appointments and patient paperwork within the Patient-Centered Medical Home model.

The role focuses on removing barriers to care, coordinating with providers, and helping uninsured or financially constrained patients access needed services. Interviews anticipated January 2027.

Qualifications

• High School diploma or equivalent required.
• 2 years related experience with at least 1 year in a medical office/FQHC.
• Excellent verbal and written communication skills.
• Bi-lingual in English and Spanish (required).

Responsibilities

• Coordinate and track all specialty appointments, outstanding orders, and paperwork.
• Educate patients about resources and options for managing health.
• Assist patients in identifying providers that accept their insurance.
• Oversee authorizations for imaging/diagnostics/referrals and use HER dashboard to facilitate approvals and follow-up.
• Follow up on outstanding orders and referrals to address gaps in care and preventive screenings.

Skills

Communication skills

Bilingual English/Spanish

Customer service

Team collaboration

EMR familiarity

Education

High School Diploma or equivalent

Healthcare-related degree (preferred)

Tools

Microsoft Office Suite

EMR systems

Job description

We’re looking for dedicated healthcare professionals willing to stand in the gap to ensure access to quality health care to Metro Detroit’s underserved communities.

At Covenant Community Care, our staff work together to bring excellent healthcare service to our patients; and as an employer, we aim to reward our employees by providing a work environment that allows for flexibility, balance, and growth. We offer the following employment perks and benefits:

• Full-time and Part-time work opportunities
• On-the-job training for Medical and Dental Assistant and Receptionist positions
• Loan repayment programs for eligible providers with up to $60,000 in repayment
• Productivity incentive
• 9-paid holidays and generous paid time off
• No weekends and limited evenings
• Company paid life insurance
• And more!

Location: Detroit, MI

Job Id:325

# of Openings:1

Are you looking for an opportunity to work in a caring and community focused environment? At Covenant Community Care, we are a faith based non-profit, Federally Qualified Health Center serving the communities of Detroit in our clinics that offer integrated medical, dental, and counseling healthcare needs. We are seeking a new team member to join our Michigan Ave clinic as a Bilingual (Spanish & English) Care Coordinator.

Please note that interviews for this position are anticipated to take place in January 2027. Selected candidates will be contacted regarding next steps.

Job Description

The Care Coordinator plays an essential role in the Patient Centered Medical Home approach to healthcare at Covenant, coordinating and tracking all specialty appointments, outstanding orders, helpingpatients complete paperwork, communicating with a healthcare team about a patient’s follow up needs and educating patients about resources and options for managing their health.

Specific Duties

• Assist and ensure patients understand the steps they need to take to receive appropriate medical care.
• Provide them with appropriate resources to address barriers to care.
• Consult and collaborate with other health care providers and specialists to help patients scheduleappointments when barriers exist.
• Work with patients to identify providers that will accept their insurance.
• Help uninsured patients and patients with limited financial resources find access to needed services.
• Oversee Authorizations for imagining/diagnostics/referrals and work within HER dashboard tofacilitate the approvals and needed follow-up.
• Follow up with patients on outstanding orders and referrals to address gaps in care, includingyearly health maintenance and screening follow-up.
• Coordinate with clinical resources and providers to ensure smooth continuum of care for
• Deal with confidential patient health information including requesting and sending medicalrecords to/from providers with appropriate consents.
• Treat patients with empathy and respect and conduct oneself in a professional manner.
• Communicate effectively and professionally with caregivers, patients, families, and otherhealthcare providers/facilities.
• Comply with organizational guidelines and health care laws and regulations.
• Willingness to uphold the Mission of Covenant Community Care- To show and share the love ofGod as seen in the good news of Jesus Christ by providing integrated, affordable, and qualityhealth care to those who need it most.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each of the above responsibilitiessatisfactorily. The requirements listed below are representative of the knowledge, skill, and/or workstyle required. Reasonable accommodations may be made to enable individuals with disabilities toperform the essential functions.

• High School Diploma or equivalent
• 2 years related experience with at least 1 year in a medical office/FQHC experience.
• Excellent verbal and written communication skills.
• Ability to interact positively with peers, executives, patient families and other vendors.
• Demonstrated experience and proficiency with tools, technology and systems typically
• found in a healthcare environment (i.e., Microsoft Office Suite, patient record systems, EMRsystems, etc.).

Preferred Qualifications

• Degree in Healthcare related studies
• Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, OR otherclinical or administrative role in a health care setting
• Bi-lingual, English and Spanish (required)

Knowledge, Skills, and Abilities

• Communicate with others in a clear, understandable, and professional manner on the phoneand in person, and the demonstrated use of good written and verbal communication skills.
• Ability to positively interact and communicate with peers, executives, patient families and othervendors.
• Excellent written and verbal communication skills.
• Excellent math skills to oversee sliding fee application process.
• Ability to build and lead high-performing teams; must be able to provide clear and accuratedirection and guidance.
• Exhibit sound judgment in decision-making.
• Ability to learn and apply new information, knowledge, and experiences in a timely manner.
• Ability to be flexible and adaptable to change.
• Ability to work on multiple tasks and projects and ability to prioritize.
• Effective organizational skills and attention to detail; effective follow-through, and commitmentto excellence.

Job Type: Full-time

At Covenant we offer our employees:

• Vacation, Sick, and Personal time (VSP)
• Paid holidays
• 401K
• Life insurance, long term and short-term disability

Candidates must successfully complete a criminal background check and TB test as part of the hiring process.