Registration Representative

Westchester Medical Center; City of Poughkeepsie (NY); On-site; USD 295,000 - 421,000; Part time

Job summary

Westchester Medical Center is seeking a part-time ER Registration Clerk to perform timely patient registrations for the Emergency Room and outpatients, operate switchboards, and handle cashier functions. This role requires insurance verification knowledge, accurate data entry within 15 minutes, and weekend rotation; strong communication and attention to detail are essential.

The position supports patient experience and billing by ensuring proper documentation and posting of payments; training

Qualifications

• Insurance verification knowledge is required.
• Excellent communication skills are essential.
• Experience with patient registration and EMR is preferred.

Responsibilities

• Verify insurance and collect required information for ED and outpatients.
• Register patients accurately in the EMR within 15 minutes.
• Operate the switchboard and manage related communications.
• Assist with POS collections and patient document distribution.
• Support billing with accurate data and timely queue completion.

Skills

Insurance verification

Communication skills

Patient registration

Attention to detail

Education

High school graduate or equivalent

Tools

Electronic Medical Records

Switchboard operation

Job description

Union: Yes

Union Name: 1199

Position: Part Time

Hours: 3pm - 1130p, Friday, Saturday, Sunday, Monday

Posted Date: Sep 25, 2026

Hiring Range: $26.3378/HR

Responsible for timely and accurate Patient Registration for Emergency Room and outpatients. Operates switchboards and associated communications systems. Performs cashier functions, including processing patient valuables during non-business hours. Weekend and Holiday rotation required.RESPONSIBILITIESVerification and Registration of Emergency and Out-patients

• Obtains insurance, financial information, patient identification, and copies of insurance cards from the patient or guarantor
• Enters information in the electronic medical record with a high degree of accuracy in a timely manner (15 minutes max).
• Notates registration via comments for potential problems, e.g., language barriers, foreign country address, unable to obtain info, etc.
• Notices appropriate personnel of system problems
• Recognizes the activity of the area and takes the initiative to assist
• Performs Point of Service collections for expected out-of-pocket and patient responsibility expenses.
• Verifies insurance eligibility in accordance with department guidance e.g., CHC, HDX, insurance web portals, and reports. Questionable insurance follow-up with patient accounting for resolution
• Provides patients or their representatives federal, NYS, local, and hospital mandated documents, e.g., brochures, HIPAA, Patient Rights, etc.
• Creates a positive first impression while greeting patients when they present for registration
• Responsible for quality assurance – reviewing registration data for accuracy and correcting delinquent data
• Completes all online courses assigned by the Health System and attends department meetings and training sessions
• Completes work queues/lists, reports, etc. to ensure prompt and accurate billing
• Offer departmental assistance and informative support to current and newly hired colleagues

Job Details:

Responsible for timely and accurate Patient Registration for Emergency Room and outpatients. Operates switchboards and associated communications systems. Performs cashier functions, including processing patient valuables during non-business hours. Weekend and Holiday rotation required.RESPONSIBILITIESVerification and Registration of Emergency and Out-patients

• Obtains insurance, financial information, patient identification, and copies of insurance cards from the patient or guarantor
• Enters information in the electronic medical record with a high degree of accuracy in a timely manner (15 minutes max).
• Notates registration via comments for potential problems, e.g., language barriers, foreign country address, unable to obtain info, etc.
• Notices appropriate personnel of system problems
• Recognizes the activity of the area and takes the initiative to assist
• Performs Point of Service collections for expected out-of-pocket and patient responsibility expenses.
• Verifies insurance eligibility in accordance with department guidance e.g., CHC, HDX, insurance web portals, and reports. Questionable insurance follow-up with patient accounting for resolution
• Provides patients or their representatives federal, NYS, local, and hospital mandated documents, e.g., brochures, HIPAA, Patient Rights, etc.
• Creates a positive first impression while greeting patients when they present for registration
• Responsible for quality assurance – reviewing registration data for accuracy and correcting delinquent data
• Completes all online courses assigned by the Health System and attends department meetings and training sessions
• Completes work queues/lists, reports, etc. to ensure prompt and accurate billing
• Offer departmental assistance and informative support to current and newly hired colleagues

Emergency Room Registrations

• Reports to ED for bedside registration, ensuring the mobile PC is working and fully stocked
• Report problems with the system/PC to the Help Desk. Use other registration modules complying with the department's expectations.
• Places thermal ID band on patients in accordance with infection control protocol, OSHA category II. Notifies clinical state of any issues with armband placement
• Follows Code 99 protocol, updating information, notifying appropriate departments

Death Protocol

• Maintains a log of deceased patients, documenting all pertinent information. Identifies and refers potential problems to senior staff/leadership, e.g., bodies in the morgue over 24 hours, death certificate not.

Other Assigned Duties

• Checks personnel folders/email daily, corrects registration errors.
• Performs other related duties as assigned.
• Serves as brand ambassador by upholding the WMC Health Mission, Vision, and CARE values and promoting excellence in the patient experience, during every encounter.

REQUIREMENTS:EXPERIENCE

• Insurance/Authorization Verification knowledge.
• 1–3 years of related experience preferred.
• Knowledge of medical terminology a plus.

EDUCATION

• High school graduate or equivalent.

LICENSES/CERTIFICATIONS

• None

OTHER

• If applicable, the individual performing this job may reasonably anticipate coming into contact with human blood and other potentially infectious materials. Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.
• Excellent communications skills, including conflict management, tact, persuasion and problem-solving skills.
• Demonstrates commitment to the Guest Services program and performs duties to promote quality patient care and customer satisfaction while promoting safety and cost efficiency.
• Detail-oriented and multitasking skills are preferred.

About Us:

MidHudson Regional Hospital

MidHudson Regional Hospital in Poughkeepsie, NY, is home to the mid-Hudson Valley’s most advanced healthcare services. This 243-bed facility cares for more than 10,000 inpatients annually while performing an additional 325,000 outpatient procedures each year. MidHudson Regional Hospital operates the area’s only Level II trauma center, is home to the Redl Center for Cancer Care and Center for Robotic Surgery, and is a destination hospital for patients with serious illnesses and injuries.