Rehab Patient Access Specialist - Float

Riverview Health; Carmel (IN); On-site; USD 42,000 - 47,000; Full time

Job summary

Riverview Health in Indiana is seeking a Patient Access Specialist to ensure accurate patient registrations and efficient scheduling, interacting with patients, clients, and providers.

The role emphasizes HIPAA compliance, attention to detail, and ability to handle multiple tasks in a fast-paced healthcare setting, with opportunities to train others. This is a full-time role at Riverview Health with multiple Noblesville/Hazel Dell/Westfield locations.

Qualifications

• Minimum: High School Diploma or equivalent.
• Preferred: High School Diploma and Certified HealthCare Access Associate (CHAA) Certification or national recognized PFS Certification

Responsibilities

• Verify and obtain complete demographic, clinical, billing, insurance, and financial information.
• Schedule patients and clients accurately and efficiently.
• Maintain HIPAA compliance and protect patient information.
• Interline with providers and insurance companies for precertifications and authorizations.
• Assist in training other Patient Access staff in duties and processes.

Skills

Customer service

Attention to detail

Communication skills

Multitasking

HIPAA compliance

Education

High school diploma

CHAA Certification

PFS Certification

Job description

Job Summary

The Patient Access Specialist will ensure the quality of patient registrations by obtaining thorough and accurate information in a timely and efficient manner. The Patient Access Specialist interacts with clients, patients, and referring providers to ensure quality care for all patients.

Job Summary

The Patient Access Specialist will ensure the quality of patient registrations by obtaining thorough and accurate information in a timely and efficient manner. The Patient Access Specialist interacts with clients, patients, and referring providers to ensure quality care for all patients.

Job Responsibilities

• Possess accuracy skills to ensures that all documents are properly signed and witnessed as required. Maintain and apply knowledge of current registration requirements.
• Ability to schedule patients and clients accurately and efficiently on a daily basis. Ability to multi-task these duties with other Patient Access responsibilities.
• Ability to work well under pressure and remain calm while maintaining positive patient and provider relations. Ability to appropriately prioritize and problem solve through the day.
• Recognize accounts that should be referred to management for assistance. Evaluate patient visits/registrations and make recommendations for corrections as needed.
• Calls insurance companies for precertification’s and authorizations.
• Complete inventory and order specific supplies for department and keep supplies in proper storage areas so supplies and equipment are readily accessible
• Maintain compliance with HIPAA rules and regulations. The Specialist will interview the patient/guarantor to obtain complete demographic, clinical, billing, insurance, and financial information.
• The Patient Access Specialist will be trained to work all areas of Patient Registration and daily operations. Responsible to train other Patient Access Associates in all duties.
• Must be able to perform other duties as assigned.

Education Requirements

• Minimum: High School Diploma or equivalent.
• Preferred: High School Diploma and Certified Heatlhcare Access Associate (CHAA) Certification or national recognized PFS Certification

Experience Requirements

• Minimum: three (3) or more years of customer service or related experience.
• Preferred: Three (3) or more years experience in Patient Access Registration in an acute care hospital and/or physician office setting.

License/Certification Requirements

• Minimum: None

Location(s)

• Main location will be Noblesville Rehab and Fitness and float to Rehab and Fitness Hazel Dell and Westfield locations.

Education

Preferred

• GED or better in Other
• High School or better in Other

Equal Opportunity Employer

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