Registration Specialist (part-time)

Sauk Prairie Healthcare, Inc.; Town of Prairie du Sac (WI); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Health insurance

Flexible paid time off

Retirement plan with employer match

Discounted fitness facility membership

Tuition reimbursement

Life and disability insurance

Free parking at facility

Job summary

Sauk Prairie Healthcare, Inc. is seeking a Registration Specialist – Wellspring to serve as the frontline ambassador for patient access.

You will greet patients, verify demographics, schedule appointments, handle cashiering, and support insurance verification to ensure a smooth patient experience. The role is 0.7 FTE (28 hours per week) with no holiday, weekend, or on-call requirements, offering a collaborative clinic environment and benefits that include health insurance, flexible time off,

Qualifications

• Education: Required: None Preferred: High school diploma or equivalent
• Experience: Required: 1 year customer service, reception, or business experience Preferred: 2-3 years of customer service, reception, or business experience and previous healthcare experience in a medical clinic
• Licenses and Registrations: Required: None Preferred: None
• Certification(s): Required: None Preferred: None

Responsibilities

• Greet patients and families warmly in person and on the phone.
• Verify patient information and demographics at check-in.
• Schedule appointments and coordinate referrals per provider protocols.
• Handle cashiering, co-pays, and payments; balance cash drawer daily.
• Maintain patient confidentiality and professional work area.

Skills

Customer service

Reception

Business experience

Education

High school diploma or equivalent

Job description

Registration Specialist – Wellspring

FTE: 0.7 FTE (28 hours week)

Schedule: Monday, Tuesday, Wednesday 8:00a - 3:00p; Friday 6:45a - 3:45p

Holiday Rotation: None Weekend Rotation: None On Call Requirements: None

POSITION SUMMARY

The Registration Specialist, under the supervision of the Supervisor-Patient Access, provides exceptional customer service by serving as the frontline ambassador of service between the patient and the clinic. The Registration Specialist ensures a positive patient experience from the time a patient accesses the system.

POSITION TECHNICAL RESPONSIBILITIES

Customer Service Responsibilities:

• Immediately welcome patients and their family members on the phone and in person with a warm greeting.
• Use the patient’s name throughout the encounter, make eye contact and close every encounter warmly.
• Answer the telephone within 20 seconds (4 rings) and use the appropriate greeting to include: the clinic, your name and an offer to assist.
• Use professional and courteous language and maintain a positive tone in every encounter with both external and internal customers.
• Actively listen to patients to best meet their needs, while showing empathy.
• Keep patients informed of any delays in the process.
• Take responsibility for the encounter and received calls, including transfers to internal departments.

General Duties:

• Strive to understand and meet the needs of the patient when multi-tasking, switch gears quickly when checking in, collecting payments, scheduling, rescheduling, coordinating multiple appointments and canceling appointments.
• Schedule appointments for patients by following individual provider protocols and workflows to ensure accuracy in scheduling.
• Ensure that each patient is scheduled with the appropriate provider based on the reason for their visit.
• Verify patient information and demographics upon check-in.
• Enter complete, accurate phone messages in the computer and send to appropriate clinical staff.
• Maintain daily and future provider resource schedules, including schedule maintenance requests (i.e. opening, closing or changing a schedule) to ensure the provider is scheduled for the correct location and time.
• Complete consult referrals and informs patient of those appointments.
• Understand and follow the proper steps to search for a patient record and set up of new accounts.
• Validate, verify or add insurance, including third party insurance.
• Stay current on Registration workload.
• Ensure that necessary questionnaires are completed for patient visits.
• Follow appropriate guidelines and update appropriate clinical team for situations when a patient cannot be seen (i.e. late patient, terminated patient, insurance coverage not accepted, red flag issues).
• Perform cashiering functions including the collection of co-payments and self-pay balance payments as well as balancing the cash drawer daily, voiding payments as needed and researching issues prior to closing.
• Keeps current with all process changes.
• Maintain confidentiality of patient information.
• Maintain a neat, clean and professional work area.
• Keep patient waiting areas cleaned, organized, and with current resource materials.
• Adhere to departmental expectations (i.e. attend required meetings; participate in quality and process improvement projects, service recovery).
• Cross train and staff other clinics as needed.
• Perform other duties as assigned.

POSITION REQUIREMENTS

Education: Required: None Preferred: High school diploma or equivalent

Experience: Required: 1 year customer service, reception, or business experience Preferred: 2-3 years of customer service, reception, or business experience and previous healthcare experience in a medical clinic

Licenses and Registrations: Required: None Preferred: None

Certification(s): Required: None Preferred: None

BENEFIT SUMMARY

• Competitive health and dental insurance options
• Flexible paid time off to balance work and life
• Retirement plan with immediate vesting and employer match
• Discounted membership to our state-of-the-art fitness facility
• Generous tuition reimbursement Employer provided life and disability insurance Free parking at facility #IND101

When you choose a career at Sauk Prairie Healthcare, you will enjoy a respectful, collaborative work environment where patient safety and quality are our highest priorities. Whether you’re seeking a job in nursing, medical imaging or another clinical field, or looking to bring your experience and excellent work ethic to one of the many non-clinical roles on our team, you’ll feel like You Belong Here.