Registration Specialist I

Indiana University Health; Carmel (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Indiana University Health's Riley Multi-Specialty Pediatrics Department in Carmel, IN is seeking an organized administrative support professional for full-time days. The role centers on smooth patient flow, accurate record-keeping, and clear communication about charges and policies.

You will schedule appointments, interview patients for medical information, enter charges, and assist callers, ensuring a professional experience for patients and families. This is an equal opportunity employer.

Qualifications

• High School Diploma or GED required.
• 0–3+ years of relevant administrative experience.
• Experience in a matrix organization and complex work environment is a plus.
• Basic proficiency in MS Office (Word, PowerPoint, Excel).

Responsibilities

• Facilitates patient flow from entry to destination in a timely, accurate, and professional manner.
• Schedules appointments and interviews patients for medical information.
• Explains charges and policies, validates and enters charges, and collects payments.
• Answers incoming calls and directs patients and visitors appropriately.

Skills

Attention to detail

Team focused

Self-starter

Adaptability

Education

High School Diploma/GED

Tools

MS Office

Job description

• Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes. Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment. Answers incoming calls and directs patients and visitors appropriately.

Overview

Schedule

• Full time
• M – F Days
• No Weekends or Holidays

Location

• Riley Multi-Specialty Pediatrics Dept
• IUH North Hospital, Carmel IN

Key Responsibilities

• Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes. Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment. Answers incoming calls and directs patients and visitors appropriately.

Skills for Success

• Attention to detail
• Team focused
• Self-starter, coachable
• Ability to adjust to changing priorities

Qualifications

• High School Diploma/GED required.
• Requires 0-3+ years relevant experience; previous administrative experience preferred.
• Experience with matrix organization and complex work environment a plus.
• Requires basic proficiency in MS office (Word, PowerPoint, Excel).

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.