Registration Specialist

090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV; Oklahoma City (OK); On-site; USD 48,000 - 55,000; Full time

Job summary

090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV seeks a Registration Specialist to support supplier onboarding and ongoing maintenance. You will be the primary contact, handling calls, emails, and tickets while ensuring accurate registrations and compliant banking data.

The role requires an associate degree and ~2 years procurement experience. Certification within 90 days is preferred. This is a full-time position based in Oklahoma City with competitive benefits.

Qualifications

• Basic understanding of supplier onboarding processes and required documentation.
• Introductory knowledge of supplier file changes, name changes, and banking validation requirements.

Responsibilities

• Actively monitor and answer inbound supplier phone calls as the team’s primary customer service function.
• Respond promptly and professionally to supplier emails and support tickets.
• Guide suppliers through the registration and onboarding process, including required documentation and system navigation.
• Process new supplier registrations, supplier file change requests, and supplier name change updates.
• Validate supplier banking information and identity documentation to ensure compliance and reduce risk.
• Maintain accurate supplier records and ensure updates are reflected across all relevant systems.
• Identify and resolve common supplier issues; escalate concerns to Procurement, Finance, or IT when necessary.
• Provide clear, empathetic communication to suppliers, ensuring they feel supported throughout the process.
• Monitor ticket queues to ensure timely follow-up and closure.
• Support continuous improvement by identifying recurring supplier challenges and recommending workflow enhancements.
• Works in cooperation with the Oklahoma State Treasurer’s office to maintain the integrity of supplier banking information.

Skills

Supplier onboarding

Customer service

Phone etiquette

Written communication

Problem solving

Attention to detail

Team collaboration

Education

Associate degree in business/finance/supply chain

Tools

Registration systems

Ticketing systems

Job description

Job Posting Title Registration Specialist Agency 090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV Supervisory Organization CP Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) October 07, 2026 Full/Part-Time Full time Job Type Regular Compensation Job Description As a Procurement Business Analyst with OMES you will enjoy: Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually. A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Job Details Full-time 40-hour work weeks. Support Central Purchasing Salary up to: $55,000.00 based on skills and experience.

Position Summary

The Supplier Registration Specialist is a customer-service-focused role responsible for supporting suppliers throughout the onboarding and maintenance process. As the primary point of contact, the Specialist monitors and answers inbound phone calls, responds to emails, and manages support tickets to resolve supplier inquiries efficiently and professionally. This position ensures new supplier registrations, file changes, and name change requests are processed accurately and that banking and identity documentation is carefully validated. The Specialist plays a key role in delivering a consistent and positive experience for suppliers by providing clear guidance, timely communication, and dependable support.

Position Responsibilities

• Actively monitor and answer inbound supplier phone calls as the team’s primary customer service function.
• Respond promptly and professionally to supplier emails and support tickets.
• Guide suppliers through the registration and onboarding process, including required documentation and system navigation.
• Process new supplier registrations, supplier file change requests, and supplier name change updates.
• Validate supplier banking information and identity documentation to ensure compliance and reduce risk.
• Maintain accurate supplier records and ensure updates are reflected across all relevant systems.
• Identify and resolve common supplier issues; escalate concerns to Procurement, Finance, or IT when necessary.
• Provide clear, empathetic communication to suppliers, ensuring they feel supported throughout the process.
• Monitor ticket queues to ensure timely follow-up and closure.
• Support continuous improvement by identifying recurring supplier challenges and recommending workflow enhancements.
• Works in cooperation with the Oklahoma State Treasurer’s office to maintain the integrity of supplier banking information.
• Other duties as assigned.

Knowledge/Skills/Abilities

• Basic understanding of supplier onboarding processes and required documentation.
• Introductory knowledge of supplier file changes, name changes, and banking validation requirements.
• Familiarity with internal systems used for registration, ticketing, and communication.
• Professional and courteous phone etiquette; able to monitor phone queues consistently.
• Clear written communication for supplier emails and tickets.
• Ability to follow structured procedures and checklists accurately.
• Basic problem‑solving skills and the ability to identify incomplete submissions.
• Handle routine supplier calls and emails with guidance.
• Follow standard operating procedures to complete simple registration‑related tasks.
• Escalate complex issues to senior team members appropriately.
• Maintain accuracy when entering or updating supplier information.

Education and Experience

• An associate’s degree in business, finance, supply chain management, or a closely related field and;
• Two (2) years of procurement-related experience or;
• An equivalent combination of education and experience substituting one year of business, finance, or supply chain management experience for each year of the required degree.

Certification as State of Oklahoma Certified Procurement Officer Level 1 or must attain certification within 90 days.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About OMES

The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners’ goals. We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible. OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

Industries: Government Administration Worker Size: 10,001+ Employees Headquarters: Oklahoma City, Oklahoma

Utilizing the Office of Veterans Placement provides eligible veterans additional services and interview opportunities for State of Oklahoma employment.

Our workplaces can be found across the state from Boise City to Idabel, Hollis to Miami, and everywhere in between.

Visit the webpage for additional details and information on how to apply.