Registration Specialist

State of Oklahoma; Oklahoma; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Generous leave

Comprehensive benefits

Job summary

State of Oklahoma is seeking a Registration Specialist within the OMES to support suppliers through onboarding and ongoing maintenance. The role manages inbound calls, emails, and tickets to resolve inquiries efficiently and professionally.

You will verify banking and identity documents, ensure accurate registrations, and maintain supplier records across systems. You will collaborate with Procurement, Finance, and IT to resolve issues and drive process improvements, while delivering a

Qualifications

• Associate's degree in business, finance, supply chain management or related field.
• Two years of procurement-related experience or equivalent combination of education/experience substituting for degree.
• Certification as State of Oklahoma Certified Procurement Officer Level 1 or must attain within 90 days.

Responsibilities

• Act as primary customer-service contact for supplier onboarding and inquiries.
• Answer inbound calls, respond to emails, and manage support tickets.
• Guide suppliers through registration and onboarding with required documentation.
• Process registrations, file changes, and name-change updates.
• Validate banking information and identity documents for compliance.
• Maintain accurate supplier records across systems.
• Escalate complex issues to Procurement, Finance, or IT as needed.
• Provide clear, empathetic communication to suppliers throughout the process.

Skills

Onboarding processes

Banking validation

Phone etiquette

Written communication

Procedural follow-through

Issue escalation

Record maintenance

Supplier support

Education

Associate's degree in business/finance/supply chain

Tools

Procurement systems

Job description

Job Posting Title

Registration Specialist

Agency

090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV

Supervisory Organization

CP

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

October 07, 2026

Full/Part-Time

Full time

Job Type

Regular

Job Description

As a Procurement Business Analyst with OMES you will enjoy:

• Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.
• A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Job Details

• Full-time 40-hour work weeks.
• Support Central Purchasing
• Salary up to: $55,000.00 based on skills and experience.

Position Summary:

The Supplier Registration Specialist is a customer-service-focused role responsible for supporting suppliers throughout the onboarding and maintenance process. As the primary point of contact, the Specialist monitors and answers inbound phone calls, responds to emails, and manages support tickets to resolve supplier inquiries efficiently and professionally. This position ensures new supplier registrations, file changes, and name change requests are processed accurately and that banking and identity documentation is carefully validated. The Specialist plays a key role in delivering a consistent and positive experience for suppliers by providing clear guidance, timely communication, and dependable support.

Position Responsibilities:

• Actively monitor and answer inbound supplier phone calls as the team's primary customer service function.
• Respond promptly and professionally to supplier emails and support tickets.
• Guide suppliers through the registration and onboarding process, including required documentation and system navigation.
• Process new supplier registrations, supplier file change requests, and supplier name change updates.
• Validate supplier banking information and identity documentation to ensure compliance and reduce risk.
• Maintain accurate supplier records and ensure updates are reflected across all relevant systems.
• Identify and resolve common supplier issues; elevate concerns to Procurement, Finance, or IT when necessary.
• Provide clear, empathetic communication to suppliers, ensuring they feel supported throughout the process.
• Monitor ticket queues to ensure timely follow-up and closure.
• Support continuous improvement by identifying recurring supplier challenges and recommending workflow enhancements.
• Works in cooperation with the Oklahoma State Treasurer's office to maintain the integrity of supplier banking information.
• Other duties as assigned.

Knowledge/Skills/Abilities

• Basic understanding of supplier onboarding processes and required documentation.
• Introductory knowledge of supplier file changes, name changes, and banking validation requirements.
• Familiarity with internal systems used for registration, ticketing, and communication.
• Professional and courteous phone etiquette; able to monitor phone queues consistently.
• Clear written communication for supplier emails and tickets.
• Ability to follow structured procedures and checklists accurately.
• Basic problem-solving skills and the ability to identify incomplete submissions.
• Handle routine supplier calls and emails with guidance.
• Follow standard operating procedures to complete simple registration-related tasks.
• Escalate complex issues to senior team members appropriately.
• Maintain accuracy when entering or updating supplier information.

Education and Experience

• An associate's degree in business, finance, supply chain management, or a closely related field and;
• Two (2) years of procurement-related experience or;
• An equivalent combination of education and experience substituting one year of business, finance, or supply chain management experience for each year of the required degree.
• Certification as State of Oklahoma Certified Procurement Officer Level 1 or must attain certification within 90 days.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About OMES

The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners' goals. We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible.

OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.