Registration Scheduler Wound Clinic - Shea

HonorHealth; Scottsdale (AZ); On-site; USD 36,000 - 54,000; Full time

Job summary

HonorHealth's Shea Medical Office Building in Scottsdale is seeking an organized frontline patient access representative for the wound care department. You will greet patients, verify insurance, schedule procedures, register patients, and maintain charts with accuracy.

The role requires at least a high school diploma and healthcare scheduling/registration experience; fingerprint clearance is required. Join a team delivering compassionate care in a busy clinic.

Qualifications

• High School Diploma or GED is required.
• Experience in healthcare scheduling and/or patient registration preferred.
• Fingerprint Clearance Card required; BCLS preferred.

Responsibilities

• Greet and assist customers, answer calls, and direct information to the appropriate person.
• Schedule procedures, track no-shows, and communicate with physicians as needed.
• Handle patient registration, insurance verification, and financial responsibility processes.
• Obtain authorizations from insurers and manage daily deposits/billing as applicable.
• Maintain patient charts and coordinate with medical records and billing.
• Maintain office supplies and perform other duties as assigned.

Skills

Insurance verification experience

Prior authorizations

Customer service

Attention to detail

Communication skills

Education

High School Diploma or GED

Job description

Primary City/State: Shea Medical Office Building - 10290 N 92nd St Scottsdale, AZ 85258

Category: Patient Services

Shift: Day

Department: Wound Care OP

Shift: 7:30am-4pm Monday-Friday

REQUIRED: experience with insurance verification and prior authorizations, strong customer service, and attention to detail

PREFERRED: Front and back office experience in a medical clinic setting

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well‑being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY

Acts as first point of contact to all customers. Organizes and facilitates clerical administrative duties of department. Performs a variety of cross‑functional clerical and patient support duties to include telephone, registration, scheduling clerical administrative duties and/or data entry duties as they relate to department. Responsible for patient chart maintenance and communication with physicians' offices as needed and requested. Duties listed below may vary depending on departmental needs or in some department areas may not be applicable at all.

ESSENTIAL FUNCTIONS

• Contacts/greets and communicates with customers. Responsible for answering telephone calls, retrieving and responding to voice mail messages. Directs all information to appropriate individual. Orients patients to the department with directions and instructions.
• May also be performing the following imaging support duties: Receives and transfers incoming calls. Generates reports and retrieves images from the PACS system. Assists in maintaining efficient patient workflow. Maintains all records and ensure dissemination of such files to designated/requesting parties. Ensures patients are appropriately prepared for their exam. Transports patients when necessary, will assist Supervisor, Radiologist and/or Technologists within scope of position as directed.
• Scheduling: Performs a variety of scheduling for procedures. Is not limited to: scheduling patients for initial and follow‑up appointments. Tracks no‑shows, documents in appropriate system and communicates with physician, if applicable. Provides schedule in directed format to staff as needed.
• Registration: Performs a variety of registration duties, is not limited to: providing patient with the initial registration information, creates and/or chooses appropriate electronic record, gathers signature (electronic or otherwise), medical authorization/referral coordination and / or financial responsibility. Completes daily data entry and scanning of patient registration information.
• Obtains authorization from insurance companies as applicable. Collects co‑pays and payments required for procedures. Completes and submits daily deposits and or billing as applicable.
• In accordance with HIPPA, completes patient chart process and maintains with appropriate information. Communicates with applicable insurance carriers and hospital billing for authorization updates. Ensure that appropriate chart information is forwarded to medical records as applicable.
• Complete patient chart process and maintains with appropriate information. Communicates with Workman's Compensation and hospital billing for authorization updates and billing. Ensure that appropriate chart information is forwarded to medical records as applicable.
• Views email on a daily basis and provides supervisor with appropriate information and memorandums.
• Maintain inventory of office supplies/forms and places orders as required.
• Performs other duties as assigned.

EDUCATION

• High School Diploma or GED Required

EXPERIENCE

• 1 year, in healthcare related field and knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting. Preferred
• 2 years, in healthcare related experience, including scheduling and registration experience, or Patient Access, Outpatient Medical Imaging, Medical scheduling or closely related experience. Preferred

LICENSE AND CERTIFICATIONS

• Fingerprint Clearance Card (FPC) - Certificate, Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY) Required
• Basic Cardiac Life Support (BCLS) - Certification, Preferred

We're all in for your career.