Registration & Scheduler

HonorHealth; Tempe (AZ); On-site; USD 32,000 - 37,000; Full time

Job summary

HonorHealth is seeking a friendly and organized Patient Service/Registration professional in Tempe, AZ. This role acts as the first contact for customers and supports department clerical tasks including scheduling, data entry, and chart maintenance.

Responsibilities include greeting patients, answering calls, directing information, and registering patients with insurance and billing details. Requires high school diploma; healthcare experience preferred.

Qualifications

• 1 year in a healthcare related field and knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting.

Responsibilities

• Greets and communicates with customers.
• Answers telephone calls and voicemails.
• Directs information to appropriate staff.
• Orients patients to the department with directions and instructions.
• Maintenance of patient charts; assists in imaging support duties when needed; transfers calls; prepares patients for exams.
• Performs scheduling for procedures and tracks no-shows; communicates with physicians as needed.
• Performs registration duties: initial registration, electronic records, signatures, insurance coordination, and deposits.

Skills

Customer service

Scheduling

Data entry

Phone etiquette

Education

High School Diploma or GED

Job description

Primary City/State: Medical Office Building - 1761 E Warner Rd Tempe, AZ 85284

Category: Patient Services

Shift: Day

Department: HOPD Registration Mon-Fri 900-530

Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well‑being of people and communities across the greater Phoenix area.

JOB SUMMARY

Acts as first point of contact to all customers. Organizes and facilitates clerical administrative duties of department. Performs a variety of cross-functional clerical and patient support duties to include telephone, registration, scheduling clerical administrative duties and/or data entry duties as they relate to department. Responsible for patient chart maintenance and communication with physicians' offices as needed and requested. Duties listed below may vary depending on departmental needs or in some department areas may not be applicable at all.

ESSENTIAL FUNCTIONS

• Contacts/greets and communicates with customers.
• Responsible for answering telephone calls, retrieving and responding to voice mail messages.
• Directs all information to appropriate individual.
• Orients patients to the department with directions and instructions.
• May also be performing the following imaging support duties: Receives and transfers incoming calls. Generates reports and retrieves images from the PACS system. Assists in maintaining efficient patient workflow. Maintains all records and ensure dissemination of such files to designated/requesting parties. Ensures patients are appropriately prepared for their exam. Transports patients when necessary, will assist Supervisor, Radiologist and/or Technologists within scope of position as directed.
• Scheduling: Performs a variety of scheduling for procedures. Is not limited to: scheduling patients for initial and follow-up appointments. Tracks no-shows, documents in appropriate system and communicates with physician, if applicable. Provides schedule in directed format to staff as needed.
• Registration: Performs a variety of registration duties, is not limited to: providing patient with the initial registration information, creates and/or chooses appropriate electronic record, gathers signature (electronic or otherwise), medical authorization/referral coordination and / or financial responsibility. Completes daily data entry and scanning of patient registration information. Obtains authorization from insurance companies as applicable. Collects co-pays and payments required for procedures. Completes and submits daily deposits and or billing as applicable. In accordance with HIPPA, completes patient chart process and maintains with appropriate information. Communicates with applicable insurance carriers and hospital billing for authorization updates. Ensure that appropriate chart information is forwarded to medical records as applicable. Complete patient chart process and maintains with appropriate information. Communicates with Workman’s Compensation and hospital billing for authorization updates and billing. Ensure that appropriate chart information is forwarded to medical records as applicable. Views email on a daily basis and provides supervisor with appropriate information and memorandums. Maintain inventory of office supplies/forms and places orders as required. Performs other duties as assigned.

EDUCATION

High School Diploma or GED Required

EXPERIENCE

• 1 year, in healthcare related field and knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting.
• Preferred 2 years, in healthcare related experience, including scheduling and registration experience, or Patient Access, Outpatient Medical Imaging, Medical scheduling or closely related experience.

LICENSE AND CERTIFICATIONS

• Fingerprint Clearance Card (FPC) - Certificate, Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY) Required
• Basic Cardiac Life Support (BCLS) - Certification, Preferred

We’re all in for your career. Expert care from experts who care. At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication.

We’re delivering a healthcare experience that simply feels better through:

• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff

Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago.

Come join us and go all in for your career.

Helpful links

Benefits

Career site

Culture

Hiring Process

Locations

HonorHealth.com

• Get updates on hiring events
• Be the first to know about new roles
• Connect with our recruiters

IMPORTANT:

HonorHealth is committed to providing an excellent candidate experience for candidates interested in our job opportunities. We also care about the online safety of our job seekers. Please note the following: HonorHealth employee emails come from HonorHealth (i.e [e-mail]) not a generic email address, such as gmail or yahoo. If you are suspicious of a job posting, or if you receive any email from an HonorHealth employee that you believe to be fictitious, please contact us [e-mail]. HonorHealth does not use Google Hangouts to conduct interviews or conversations. HonorHealth will not ask you to provide any personal information (i.e drivers license, bank account, credit card information, passwords, social security number) outside of our Applicant Tracking Software before a job offer is extended. If you believe that HonorHealth has violated your civil rights or believe you have experienced discrimination, please click the link to obtain information on your rights to file a complaint. For more information, please click here.