Registration Rep -- REGISTRATION -- Stonewall Jackson Memorial Hospital

Charleston Area Medical Center; Weston (WV); On-site; USD 19,000 - 25,000; Full time

Job summary

Stonewall Jackson Memorial Hospital is seeking a Registration Representative to greet patients and visitors in ambulatory clinics, delivering a professional, patient-centered first impression. You will complete full patient registrations, verify demographics and insurance, schedule appointments, handle phones, support front-end operations, and assist with billing tasks to ensure smooth patient flow.

Requires High School Diploma or GED; prior customer service experience is preferred.

Qualifications

• Strong organizational and time management skills.
• Attention to detail and accuracy.
• Customer service experience is preferred.

Responsibilities

• Accurately registers patients by obtaining and entering demographic and insurance information.
• Schedules, reschedules, and cancels appointments; may perform reminder calls.
• Answers multi-line phones and supports clinic operations to ensure patient flow.
• Coordinates with care teams and handles patient questions with empathy and professionalism.

Skills

Organizational skills

Time management

Attention to detail

Education

High School Diploma or GED

Job description

Registration Rep -- REGISTRATION -- Stonewall Jackson Memorial Hospital(Job Id 77867)

Location

WV:Weston:Stonewall Jackson Memorial Hospital

Post Date

8/28/2026

Category

Support Services

Employment Type

Employee

Description

Job Summary

With a patient-centered culture, the registration representative provides a welcoming and professional first impression to patients and visitors at Mon Medical Center ambulatory clinics. This role is responsible for accurately completing the full patient registration process, answering phones and supporting daily clinic operations to ensure efficient patient flow, accurate billing, and high-quality patient care. As the first point of contact, the registration representative plays a critical role in delivering an exceptional patient experience.

Responsibilities

Scheduling & Coordination

• Accurately obtains, verifies, and enters patient demographic, insurance, and financial information in the patient medical record
• Schedules, reschedules, and cancels appointments accurately as needed; may be required to perform reminder calls and missed appointment follow-up.
• Schedules any needed return appointments
• Prepares and processes any required packets or forms, providing explanation as needed.
• Verifies insurance eligibility, obtains authorizations when applicable, and supports front-end financial processes, including co pay collections, cash handling and deposits.

Patient Experience

• Provides courteous, respectful, and professional service to patients, families, and visitors.
• Serves as the first impression of the clinic, demonstrating empathy, active listening, and cultural sensitivity.
• Responds to patient questions and concerns and assists with conflict resolution in alignment with organizational standards.

Communication & Collaboration

• Answers multi-line phones and functions as the clinic operator.
• Communicates effectively with clinical staff and providers to support patient flow and clinic efficiency. Communication methods may also include teams, email and EHR messages.
• Escalates issues and concerns to leadership in a timely and appropriate manner.
• Works closely with the PASC and clinic leader to achieve registration related goals and initiatives.
• Responsible for coordination of care tasks including obtaining medical records, routing documents for review and signature, faxing and scanning.

Knowledge, Skills & Abilities

• Strong organizational and time management skills
• Attention to detail and accuracy

Experience

• Prior experience in customer service preferred

Physical Requirements

Medium Work: Exerting up to 50 pounds occasionally, up to 20 pounds frequently, and up to 10 pounds constantly. Requires frequent sitting, standing and walking.

Education

• High School Diploma or GED (Required)

Credentials

• Basic Life SupportBasic Life Support (BLS) certification must be obtained during probationary period

Work Schedule: Varies

Status: PRN

Location: Stonewall Jackson Memorial Hospital

Location of Job: WV:Weston:Stonewall Jackson Memorial Hospital