Registration Manager: Hybrid Events & Attendee Experience

BCD Travel; Atlanta (GA); Hybrid; USD 53,000 - 62,000; Full time

Benefits offered by this job

Flexible Working

Room to Grow

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Job summary

BCD Meetings & Events is seeking a Registration Manager to support clients, Bank of America partners and the Operations Team across face-to-face, hybrid, or virtual meetings and events. You will guide clients on registration needs, website configurations and attendee management, ensuring data integrity and high service levels.

Major responsibilities include setting up registration calls, maintaining Cvent templates, handling attendee questions, travel parameters, hotel room blocks, and

Qualifications

• Experience in event registration, administrative tasks or hotel rooming blocks.
• Strong organizational and multitasking abilities with attention to detail.
• Excellent customer service mindset and professional communication.
• Ability to work with clients, travel teams and internal stakeholders.

Responsibilities

• Set up initial registration calls with clients to discuss processes and templates.
• Ensure Cvent online registration templates meet client needs and reflect changes.
• Field attendee questions and update registration profiles as needed.
• Identify travel parameters and QC air travel; liaise with air team for approvals.
• Manage hotel room blocks, room lists and related addenda; communicate with hotel.
• Assist with offsite events, print materials and client communications.
• Report final quality control of event reports for assigned programs.
• Ensure a positive attendee experience from invitation through departure.

Skills

Organization

Teamwork

Customer service

Problem-solving

Attention to detail

Education

4‑year college degree

Tools

Cvent

Excel

Microsoft Office

Job description

BCD Meetings & Events is seeking a Registration Manager to support clients, Bank of America partners and the Operations Team across face-to-face, hybrid, or virtual meetings and events. You will guide clients on registration needs, website configurations and attendee management, ensuring data integrity and high service levels.

Major responsibilities include setting up registration calls, maintaining Cvent templates, handling attendee questions, travel parameters, hotel room blocks, and