Registration Liaison

utoledo.edu; Toledo (OH); On-site; USD 16,531,000 - 24,797,000; Part time

Job summary

The University of Toledo Health Science Campus seeks a Registration Liaison for the evening shift, from 4:00 PM to 8:00 PM. This role helps patients and visitors navigate the registration process, directing them to the appropriate department and improving the overall experience.

Successful candidates will have strong communication abilities, experience with Word and Excel, data-entry skills, and the capacity to work under pressure within a hospital setting.

Qualifications

• Excellent communication, oral and written.
• Experience with Word and Excel, required.
• Ability to enter data and perform multiple tasks.

Responsibilities

• Assist in patient and visitor navigation and satisfaction.
• Support patient flow through registration to the appropriate departments.
• Provide general information to hospital users, patients and families.

Skills

Communication skills

Word processing

Excel

Data entry

Customer service

Team collaboration

Education

High school graduate

Tools

Internet navigation

Job description

Title: Registration Liaison

Department Org: Registration - 108820

Employee Classification: B6 - Unclass Part Time AFSCME HSC

Bargaining Unit: AFSCME HSC

Primary Location: HSC H

Shift: 2

Start Time: 4:00PM End Time: 8:00PM

Posted Salary:

Float: Yes

Rotate: Yes

On Call: Yes

Travel: Yes

Weekend/Holiday: Yes

Job Description

The Registration Liaison holds an important role in setting the tone for the patient experience. Many times the Registration Liaison will be the first and last person to interact with the patient during their visit to UTMC. This position assists in patient and visitor navigation and satisfaction. Provides aid to patient flow through the registration process and then to the appropriate department for services. Provides general information to hospital users, patients and families. Communicates effectively to service delivery areas to maximize patient flow and customer service outcomes both internally and externally. The Registration Liaison is instrumental in making sure patients have a positive patient centered experience at UTMC.

Minimum Qualifications

• Excellent communication skills, oral and written skills.
• Experience in internet, internet navigation, word processing, standard computer manipulation.
• Experience with Word and Excel, required.
• Ability to work with minimum supervision.
• Ability to deal with confrontation.
• Ability to develop and maintain professional, service oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others.
• Ability to enter data, perform multiple tasks and work independently.
• Must be able to understand and comply with policies and procedures.
• Possess analytical and problem solving skills
• Ability to work collaboratively with a high performance team of professionals in partnership toward common objectives
• Work in a professional office or hospital environment with possible high stress levels
• Required Education/Experience/Licensing:
• High school graduate or equivalent required.
• Minimum 2 years' experience in customer service role required

Conditions of Employment

To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.

Equal Employment Opportunity Statement

The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.

The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at [e-mail] or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request.

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.