Registration Lead - TOC - Madison

Marshall Medical Centers; Madison (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

The Orthopaedic Center, located in Madison, Alabama, is seeking a Registration Team Lead to supervise front desk operations, welcome patients, assist with check-in and check-out, schedule appointments, and collect co-pays. This full-time role requires strong communication, the ability to supervise staff, multitask under pressure, and maintain excellent organizational and writing skills.

Experience in customer service is preferred, and the ideal candidate is self-motivated with a team-oriented

Qualifications

• HS/GED education required.
• Customer service experience preferred.
• Ability to supervise staff and manage multiple tasks.

Responsibilities

• Greet and assist with check-in duties for patients.
• Check out patients: schedule appointments and collect co-pays.
• Supervise Registration staff and coverage across offices.
• Perform other duties as assigned and communicate effectively with patients and staff.

Skills

Under pressure

Multitasking

Organizational skills

Clear communication

Independent

Teamwork

Proficiency with operating systems

Education

HS/GED

Tools

Operating systems

Job description

Overview

The Orthopaedic Center is looking for a highly motivated Registration Team Lead. This opening is a full-time position averaging 40 hours per week. The Registration Lead will perform an array of tasks such as greeting and assisting with check-in duties of all patients presenting for an appointment, as well as check out patients to include scheduling appointments and collecting co-payments. The Registration Lead must have the ability to supervise staff. The Registration Lead will assist other offices with coverage issues when needed, as well as any other duties assigned. The Registration Leadmust be able to communicate effectively with patients, TOC physicians and staff.

Qualifications

Education required: HS/GED

Experience: Customer Service Representative experience preferred

Additional Skills/Abilities:

• Ability to work under pressure, multitask and meet deadlines


• Outstanding organizational, time management and writing skills


• Ability to speak clearly and concisely


• Independent, self-starting and highly motivated


• Initiative and self-discipline


• Proven positive, \"teamwork\" attitude in work history


• Proficiency in operating systems

About Us

At The Orthopaedic Center, we are proud to be the region's leading orthopaedic group, dedicated to delivering exceptional patient care. As our team continues to grow, we are seeking motivated professionals who are passionate about excellence, collaboration, and making a difference in the lives of our patients. Join our dynamic and expanding organization and become part of a team committed to outstanding orthopaedic care.