Patient Access Lead: Front Desk & Operations

OrthoLA; Thibodaux (LA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(K) with company match

Paid Time Off (PTO)

Paid holidays

Employee perks

Job summary

OrthoLA in Thibodaux, LA is seeking a Registration Team Lead to facilitate patient care at point-of-entry across clinics. This role combines hands-on front-desk responsibilities with leadership duties for a high-performing registration team.

Responsibilities include managing staff schedules, onboarding new employees, and ensuring efficient patient service. Ideal candidates will possess excellent communication skills, strong organizational abilities, and a background in healthcare registration.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service skills focused on patient satisfaction.
• Demonstrated leadership ability and experience guiding team members.

Responsibilities

• Facilitate patient care and lead the registration team.
• Create and manage staff schedules across clinic locations.
• Assist with onboarding and training of new registration employees.

Skills

Excellent communication and interpersonal skills

Strong customer service skills

Demonstrated leadership ability

Strong organizational skills

Knowledge of medical terminology

Proficiency with EMR/practice management systems

Education

High school diploma or GED

3 years of medical office or healthcare registration experience

Experience in a leadership role

Tools

EMR/practice management systems

Standard office software

Job description

OrthoLA in Thibodaux, LA is seeking a Registration Team Lead to facilitate patient care at point-of-entry across clinics. This role combines hands-on front-desk responsibilities with leadership duties for a high-performing registration team.

Responsibilities include managing staff schedules, onboarding new employees, and ensuring efficient patient service. Ideal candidates will possess excellent communication skills, strong organizational abilities, and a background in healthcare registration.