Lead Specialist Registration

St. Elizabeth; Edgewood (KY); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Health coverage within 30 days

Tuition reimbursement and professional

Wellness programs

Job summary

St. Elizabeth Healthcare in Edgewood, KY seeks a Lead Specialist Registration to support the Registration Department. You will schedule, train staff, and monitor quality control to ensure accurate registrations and positive patient experiences.

The role requires 2 years in healthcare or management with strong computer/data skills and confidentiality. On-site position with competitive pay and benefits.

Qualifications

• High School Diploma or GED required.
• Proven customer service skills.
• Able to navigate computer systems and data entry.
• Strong written and verbal communication; maintain patient confidentiality.

Responsibilities

• Assist Manager/Director in achieving department goals.
• Register patients to meet registration goals and maintain skills/duties of a Registration Specialist.
• Reconcile cash payments and support cashier’s office as needed.
• Monitor registration quality to enable timely billing and positive patient interactions.

Skills

Customer service

Microsoft Office

EPIC registration system

Data entry

Interpersonal communication

Education

High School Diploma or GED

Tools

EPIC

Registration systems

Job description

Lead Specialist Registration# St. Elizabeth Careers## Lead Specialist RegistrationApply: Edgewood, Kentucky: Full time: Posted Today: JR314451**Engage with us for your next career opportunity. Right Here.****Job Type:**Regular**Scheduled Hours:**40** Why You’ll Love Working with St. Elizabeth Healthcare**At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do.** Benefits That Support You**We invest in you — personally and professionally.Enjoy:- Competitive pay and comprehensive health coverage within the first 30 days.- Generous paid time off and flexible work schedules- Retirement savings with employer match- Tuition reimbursement and professional development opportunities- Wellness, mental health, and recognition programs- Career advancement through mentorship and internal mobility**Job Summary:**This position is responsible for assisting the Manager, Assistant Director, and Director in accomplishing department goals in the effective and efficient operation of the Registration Department. In particular, is responsible for scheduling and training employees and for quality control measures which are cost efficient, meet Registration goals, and attain positive patient satisfaction. Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.**Job Description:*** Assists Manager and Director in accomplishing department goals. Registers patients to meet registration goals for patient wait times. Placed “on schedule” to register and maintain all skills/duties of a Registration Specialist.* Reconciles cash payments in safe and covers for cashier’s office when necessary.* Responsible for monitoring quality of registrations to enable timely billing from keyed data and for monitoring patient interactions to ensure positive customer service and compliance regarding regulations and policies.* Provides feedback to staff.* Responsible for covering, and/or calling in employees when needed (ie) sick, vacation, holiday, etc. to meet patient registration needs in a cost-efficient manner.* Participates in the on-call rotation.* Updates schedules in the scheduling system and Kronos as needed.* Responsible for on-the-job training of new Registration Department employees.* Responsible for information flow to update and reinforce procedures and changes to ensure quality registrations.* Assists in the preparation of employee evaluations by providing feedback to the manager responsible for completion of the evaluation.* Monitors and acts upon patient wait times for registration and collaborates with other departments to ensure patient satisfaction.* Ensures breaks and lunches are provided for staff.* Ensures equipment is in working order and orders supplies as needed.* Performs other duties as assigned.**Education, Credentials, Licenses:*** High School Graduate or GED**Specialized Knowledge:*** Proven track record of excellent customer service skills.* Must be able to navigate through computer systems (Microsoft Office, registration systems, EPIC)* Good typing skills / data entry skills* Good interpersonal skills (work with the public)* Excellent communication skills (both written and verbal)* Maintain patient confidentiality**Kind and Length of Experience:*** 2 years’ experience in a healthcare or management position including experience with computerized systems and use of medical terminology.**FLSA Status:**Non-ExemptRight Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community.