Lead Specialist Registration

St. Elizabeth HealthCare; Edgewood (KY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive health coverage within 1

Tuition reimbursement

Paid time off

Retirement savings with employer match

Professional development opportunities

Wellness programs

Job summary

St. Elizabeth Healthcare is seeking a Registration Specialist to support the Registration Department by scheduling, training staff, and ensuring efficient patient flow.

The role emphasizes accurate registrations, timely billing, and positive customer service. 2 years in healthcare or related management is preferred; on-site work in Edgewood, KY with opportunities for professional development and internal mobility.

Qualifications

• Proven track record of excellent customer service skills.
• Must navigate computer systems (EPIC, office software).
• Good typing and data entry skills.
• Strong interpersonal and communication abilities.
• Maintain patient confidentiality.

Responsibilities

• Registers patients to meet registration goals and maintain skills for Registration Specialist.
• Reconciles cash payments and covers cashier duties when needed.
• Monitor quality of registrations and patient interactions for customer service and compliance.
• Provide feedback to staff.
• Cover shifts to meet patient registration needs in a cost-efficient way.
• Update scheduling and Kronos as needed.
• Train new Registration Department employees.
• Maintain information flow to reinforce procedures and changes.

Skills

Customer service

Microsoft Office

EPIC

Data entry

Interpersonal skills

Communication skills

Confidentiality

Education

High School Diploma or GED

Tools

EPIC

Microsoft Office

Job description

Engage with us for your next career opportunity. Right Here.

Job Type:

Regular

Scheduled Hours:

40

Why You’ll Love Working with St. Elizabeth Healthcare

At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do.

Benefits That Support You

We invest in you — personally and professionally.

Enjoy:

• - Competitive pay and comprehensive health coverage within the first 30 days.
• - Generous paid time off and flexible work schedules
• - Retirement savings with employer match
• - Tuition reimbursement and professional development opportunities
• - Wellness, mental health, and recognition programs
• - Career advancement through mentorship and internal mobility

Job Summary:

This position is responsible for assisting the Manager, Assistant Director, and Director in accomplishing department goals in the effective and efficient operation of the Registration Department. In particular, is responsible for scheduling and training employees and for quality control measures which are cost efficient, meet Registration goals, and attain positive patient satisfaction.
Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Job Description:

• Assists Manager and Director in accomplishing department goals. Registers patients to meet registration goals for patient wait times. Placed “on schedule” to register and maintain all skills/duties of a Registration Specialist.
• Reconciles cash payments in safe and covers for cashier’s office when necessary.

• Responsible for monitoring quality of registrations to enable timely billing from keyed data and for monitoring patient interactions to ensure positive customer service and compliance regarding regulations and policies.
• Provides feedback to staff.

• Responsible for covering, and/or calling in employees when needed (ie) sick, vacation, holiday, etc. to meet patient registration needs in a cost-efficient manner.
• Participates in the on-call rotation.
• Updates schedules in the scheduling system and Kronos as needed.

• Responsible for on-the-job training of new Registration Department employees.
• Responsible for information flow to update and reinforce procedures and changes to ensure quality registrations.
• Assists in the preparation of employee evaluations by providing feedback to the manager responsible for completion of the evaluation.

• Monitors and acts upon patient wait times for registration and collaborates with other departments to ensure patient satisfaction.
• Ensures breaks and lunches are provided for staff.

• Ensures equipment is in working order and orders supplies as needed.

• Performs other duties as assigned.

Education, Credentials, Licenses:

• High School Graduate or GED

Specialized Knowledge:

• Proven track record of excellent customer service skills.
• Must be able to navigate through computer systems (Microsoft Office, registration systems, EPIC)
• Good typing skills / data entry skills
• Good interpersonal skills (work with the public)
• Excellent communication skills (both written and verbal)
• Maintain patient confidentiality

Kind and Length of Experience:

• 2 years’ experience in a healthcare or management position including experience with computerized systems and use of medical terminology.

FLSA Status:

Non-Exempt

Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community.

Award Winning Care. Life Changing Careers. | St. Elizabeth Healthcare

Ref. Number
JR314451
Job Category
Administrative and Business Professionals
Job Type
Registration
Department
Edgewood Revenue Cycle Registration
Shift
1st Shift
Hours
40 hours