Registration/Disclosure Desk Supervisor

LE001 Northwest Bank; Columbus (OH); On-site; USD 75,000 - 110,000; Full time

Job summary

Northwest Bank Columbus is seeking a Registration/Disclosure Desk Supervisor to manage the disclosure and lock process within the loan intake function. You will assign desk tasks, coordinate workflows, and ensure regulatory timelines.

Responsibilities include supervising staff, overseeing Encompass/Optimal Blue workflows, and driving production goals while maintaining compliance and leveraging technology tools for efficiency.

Qualifications

• Associate or Bachelor's in finance/business preferred.
• 5-6 years in the Mortgage Industry or Real Estate field preferred.
• 3-5 years customer service and administrative experience required.
• Very detail oriented with ability to analyze financial data.
• Ability to understand financial markets and pricing fluctuations.

Responsibilities

• Ensure compliance with Northwest policies and regulations, and with third-party investors and vendors.
• Communicate compliance requirements within the department.
• Prepare management statistics and reports.
• Coordinate workflows and pipelines; know Encompass/Optimal Blue/Lender X and related software.
• Monitor rate lock requests via Optimal Blue or Pricing Automation.
• Supervise disclosure desk processing team.
• Oversee Encompass pipelines for disclosure preparation and delivery.
• Monitor disclosures and loan applications to meet 3-day regulatory deadlines.
• Manage flood zone determination ordering and disclosure process.
• Oversee change of circumstance requests and redisclosures within 3 days.
• Assign responsibilities to disclosure staff within loan setup/disclosure teams.
• Aim to exceed production goals and improve processes.
• Recommend product/delivery enhancements.
• Monitor pipelines for loan registrations, lock confirmations, disclosures, and appraisal tracking.
• Manage upfront disclosure process to ensure timely delivery and fee compliance.
• Maximize use of technology tools available.

Skills

Detail oriented

Financial data analysis

Pricing practices understanding

Customer service

Administrative experience

Mortgage/Real estate knowledge

Education

Associate's Degree in Finance/Business

Bachelor's Degree in Finance/Business

Job description

OH0701 Columbus Business Center Job Description

The Registration/Disclosure Desk Supervisor is responsible to manage the registration/lock process, disclosure and re-disclosure process.

The Registration/Disclosure Desk Supervisor assigns responsibilities to the desk processing staff within the loan intake function, and coordinates workflows and pipelines.

Essential Functions

• Ensure compliance with Northwest policies and procedures, Federal/State regulations, Government Sponsored Entities (GSEs), Agencies (FHA; VA; USDA), third party investors, and vendors
• Communicate compliance requirements within the department
• Prepare various management statistics/reports
• Coordinate workflows and pipelines in platforms; Ensure knowledge of Encompass/Optimal Blue/Lender X, and all other related programs and software required to complete necessary tasks
• Monitor Optimal Blue and/or Pricing Automation tool for rate lock requests
• Supervise disclosure desk processing team
• Oversee Encompass pipelines for disclosure preparation and delivery to borrowers
• Monitor and assist in the disclosing of loan applications and lock confirmations, loan set-up tasks, and documentation follow-up requests; ensuring all necessary disclosures are sent within the regulatory 3-day timeframe
• Manage flood zone determination ordering and disclosure process
• Oversee change of circumstance requests; ensuring all loan re-disclosures are sent within the regulatory 3-day timeframe
• Assign responsibilities to disclosure staff within the loan setup/disclosure team
• Work to exceed production goals, where possible
• Recommend and assist in the implementation of product/delivery enhancements
• Monitor pipelines for loan registrations, loan lock confirmations, disclosures and appraisal tracking
• Manage upfront disclosure process to ensure timely delivery of all required disclosures, making sure all fees are in compliance to avoid negative monetary implications
• Maximize all technology tools available

Qualifications

• Associate's Degree finance/business related subject preferred
• Bachelor's Degree finance/business related subject preferred
• 5 - 6 years experience in the Mortgage Industry or Real Estate field preferred
• 3 - 5 years customer service experience and administrative experience required
• Ability to be very detail orientated
• Ability to analyze financial data
• Ability to understand financial markets and the effect of fluctuations in the economy on pricing practices

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. At Northwest, we’re here for what's next. Whether we're finding opportunities for families, businesses and communities or opening doors for our team, we share a passion for helping the people around us succeed. And we know that in order to provide the highest level of care, we need to understand unique experiences and perspectives. That's why, whether you're interested in a corporate role or something customer-facing, your talent and voice matter. Here, you belong. Working at Northwest, you'll find that we recognize our employees for the important work they do through competitive compensation and benefits, professional development opportunities and by regularly celebrating wins along the way. So, take a look at the opportunities here. And join us as we move into the future making a difference for the people we serve.