Registration/Disclosure Desk Supervisor

Northwest Bank; Columbus (OH); On-site; USD 70,000 - 95,000; Full time

Job summary

Northwest Bank seeks a Registration/Disclosure Desk Supervisor to manage the loan intake disclosure process, assign duties to staff, and coordinate workflows. You will ensure timely disclosures within regulatory timelines and oversee all related platforms including Encompass, Optimal Blue, and Lender X.

The role requires experience in mortgage operations, strong analytical and leadership skills, and a focus on accuracy and compliance with federal/state regulations.

Qualifications

• Degree in finance or business preferred.
• 5–6 years in Mortgage or Real Estate preferred.
• 3–5 years customer service and admin experience required.
• Ability to be very detail oriented and to analyze financial data.
• Understanding of financial markets and pricing implications.

Responsibilities

• Supervise and manage the registration/disclosure desk staff.
• Coordinate workflows in Encompass, Optimal Blue, and related systems.
• Ensure disclosures are sent within regulatory 3-day timelines.
• Oversee loan set-up, disclosures, and loan disclosures tracking.
• Monitor rate lock activity and pricing workflows.

Skills

Regulatory compliance

Financial data analysis

Detail oriented

Customer service

Leadership

Education

Bachelor's degree in finance/business

Associate's degree finance/business

Tools

Encompass

Optimal Blue

Lender X

Pricing Automation tool

Job description

OH0701 Columbus Business Center

Job Description

The Registration/Disclosure Desk Supervisor is responsible to manage the registration/lock process, disclosure and re-disclosure process. The Registration/Disclosure Desk Supervisor assigns responsibilities to the desk processing staff within the loan intake function, and coordinates workflows and pipelines.

Essential Functions

• Ensure compliance with Northwest policies and procedures, Federal/State regulations, Government Sponsored Entities (GSEs), Agencies (FHA; VA; USDA), third party investors, and vendors
• Communicate compliance requirements within the department
• Prepare various management statistics/reports
• Coordinate workflows and pipelines in platforms; Ensure knowledge of Encompass/Optimal Blue/Lender X, and all other related programs and software required to complete necessary tasks
• Monitor Optimal Blue and/or Pricing Automation tool for rate lock requests
• Supervise disclosure desk processing team
• Oversee Encompass pipelines for disclosure preparation and delivery to borrowers
• Monitor and assist in the disclosing of loan applications and lock confirmations, loan set-up tasks, and documentation follow-up requests; ensuring all necessary disclosures are sent within the regulatory 3-day timeframe
• Manage flood zone determination ordering and disclosure process
• Oversee change of circumstance requests; ensuring all loan re-disclosures are sent within the regulatory 3-day timeframe
• Assign responsibilities to disclosure staff within the loan setup/disclosure team
• Work to exceed production goals, where possible
• Recommend and assist in the implementation of product/delivery enhancements
• Monitor pipelines for loan registrations, loan lock confirmations, disclosures and appraisal tracking
• Manage upfront disclosure process to ensure timely delivery of all required disclosures, making sure all fees are in compliance to avoid negative monetary implications
• Maximize all technology tools available

Qualifications

• Associate's Degree finance/business related subject preferred
• Bachelor's Degree finance/business related subject preferred
• 5 - 6 years experience in the Mortgage Industry or Real Estate field preferred
• 3 - 5 years customer service experience and administrative experience required
• Ability to be very detail orientated
• Ability to analyze financial data
• Ability to understand financial markets and the effect of fluctuations in the economy on pricing practices

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.