Registration Coordinator, TSC

The Surgical Clinic; Mount Juliet (TN); On-site; USD 21,000 - 26,000; Full time

Job summary

The Surgical Clinic is a premier multi-specialty surgical practice in Middle Tennessee. We are seeking a Registration Coordinator to support medical office operations, including check-in, check-out, collecting patient data, and scheduling internal appointments.

You will handle phone inquiries, enter information into EMR/PM systems, collect co-pays, and ensure HIPAA compliance. Occasional travel to other clinics is required to support coverage.

Qualifications

• High school graduate or GED, 2 years of professional office experience required.
• Proficiency with Windows, MS Office, and e-mail preferred.
• Excellent communication and organizational skills, with strong attention to detail.

Responsibilities

• Answer telephones and greet patients professionally.
• Conduct patient check-in/out and collect demographic/insurance information.
• Enter data into PM/EMR and manage documents.
• Collect co-pays/payments and handle end-of-day deposits.
• Schedule internal appointments and coordinate with clinics.
• Maintain confidentiality and HIPAA compliance.
• Travel to other clinics as needed.

Skills

Front office operations

Customer service

Attention to detail

EMR proficiency

MS Office

HIPAA compliance

Education

High school diploma or GED

2 years office experience

Tools

EMR system

Practice management software

Job description

The Surgical Clinic (TSC) is Middle Tennessee’s premier multi-specialty surgical practice, dedicated to utilizing the latest medical technology while prioritizing patient care, convenience, and satisfaction. With over 40 surgeons, our patient-focused clinics are conveniently located, providing access to advanced surgical procedures close to home.

Why Join Us? At The Surgical Clinic (TSC), we believe that our people are the heart of our success. As Middle Tennessee’s premier multi-specialty surgical practice, we are committed to fostering a supportive, collaborative, and innovative workplace where every team member can thrive.

Job Description

The Registration Coordinator position provides medical office support including check-in and somecheck outfunctions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays,payments, and schedules internal appointments, etc.

ESSENTIALFUNCTIONS

• Answers the telephones and greets patients in a courteous, efficient manner. Routes calls/messages toappropriate discipline/department
• Follows policy and procedures outlined by management to ensure standardization of processes across all clinics.
• Conducts patient check-in, following policy and procedures.
• Properly tracks patients inEMRfor next location and ensures patients are not missed.
• Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) orElectronic Medical Record (EMR)Including all paper/electronic documents.
• Verify and update patient demographics.
• Scan documents into Electronic Health Record
• Collect patient photographs, scan insurance cards (and notify insurance auth coordinators), and documents/obtains signatures on necessary forms as needed.
• Ensures eligible patients have proper distress screening.
• Ensureaccurateandtimelycompletion of all MIPS Merit-based Incentive Payment System) requirements for providers.
• Collects co-payments and/or payments at time of service and manages end of day procedure to include daily deposit, petty cash reconciliation, and sign in sheets.
• Ensures canceled/no show and missed appointments are followed up and properly documented.
• Schedules internal patient appointments and makes walk-in appointments,i.e.,Nurse triage.
• Demonstrates excellent customer service. Responds promptly to patient, physician, manager, clinic, and other department requests.
• Distribute outbound correspondence, including dictated notes and letters to referring offices.
• Communicates to other staff members using Instant Messaging System
• Scans documents intoElectronic Medical Record
• Ability to travel/float to other clinics for business needs.
• Maintain and ensure confidentiality of patient information.
• Adheres to allSurgical Divisionpolicies and procedures.
• Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Strong knowledge of front office operations, including patient registration, scheduling, insurance verification, and payment collection.
• Excellent customer service and communication skills to assist patients, providers, and staff in a professional and courteous manner.
• Strong attention to detail and organizational skills to ensure accurate data entry, documentation, and patient tracking.
• Proficiency in Electronic Medical Record (EMR), practice management systems, and basic Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced environment while maintaining confidentiality and compliance with HIPAA standards.

EDUCATION & EXPERIENCE

• High school graduate or equivalent with GED
• 2 years ofpreviousprofessional office experienceisrequired.
• Computer skills including Windows file management and MS Office, and e-mail experienceispreferred.
• Good verbal, listening, and written communication skills.
• Ability to work productively and effectively in a fast-paced environment.
• Strong organizational skills and attention to detail
• Excellent customer service skills

OOCUPATIONAL RISK CATEGORY

PHYSICAL REQUIREMENTS

• Able to travel to clinics when necessary.
• Able to lift 25 pounds.