Registration Coordinator, TSC

Astera Cancer Care; Kenilworth Estates (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

The Surgical Clinic (TSC) in Middle Tennessee seeks a Registration Coordinator to support our multi-site medical office. You will handle patient check-in/check-out, verify insurance, collect co-pays, and schedule internal appointments while ensuring HIPAA compliance and excellent service.

You will work with EMR and PM systems, manage front desk duties during a fast-paced day, coordinate with departments, travel if needed to other clinics, and maintain accurate patient records with care and

Qualifications

• High school diploma or GED required.
• 2 years of professional office experience preferred.
• Excellent customer service and communication skills.
• Strong knowledge of front office operations and data entry.

Responsibilities

• Answers the telephones and greets patients in a courteous, efficient manner.
• Routes calls/messages to appropriate discipline/department.
• Conducts patient check-in and scheduling of internal appointments.
• Verifies patient insurance information and collects co-pays/payments.
• Maintains patient records in EMR/PM systems and reviews for accuracy.
• Ensures confidentiality and HIPAA compliance across clinics.

Skills

Front office operations

Patient registration

Scheduling

Insurance verification

Payment collection

EMR

MS Office

HIPAA compliance

Customer service

Education

High school diploma or GED

Tools

EMR software

Practice management software

MS Outlook

Job description

The Surgical Clinic (TSC) is Middle Tennessee’s premier multi-specialty surgical practice, dedicated to utilizing the latest medical technology while prioritizing patient care, convenience, and satisfaction. With over 40 surgeons, our patient-focused clinics are conveniently located, providing access to advanced surgical procedures close to home.Why Join Us? At The Surgical Clinic (TSC), we believe that our people are the heart of our success. As Middle Tennessee’s premier multi-specialty surgical practice, we are committed to fostering a supportive, collaborative, and innovative workplace where every team member can thrive.Job Description:The Registration Coordinator position provides medical office support including check-in and some check out functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, payments, and schedules internal appointments, etc.ESSENTIAL FUNCTIONS:Answers the telephones and greets patients in a courteous, efficient manner. Routes calls/messages to appropriate discipline/departmentFollows policy and procedures outlined by management to ensure standardization of processes across all clinics.Conducts patient check-in, following policy and procedures.Properly tracks patients in EMR for next location and ensures patients are not missed.Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Medical Record (EMR) Including all paper/electronic documents.Verify and update patient demographics.Scan documents into Electronic Health RecordCollect patient photographs, scan insurance cards (and notify insurance auth coordinators), and documents/obtains signatures on necessary forms as needed.Ensures eligible patients have proper distress screening.Ensure accurate and timely completion of all MIPS Merit-based Incentive Payment System) requirements for providers.Collects co-payments and/or payments at time of service and manages end of day procedure to include daily deposit, petty cash reconciliation, and sign in sheets.Ensures canceled/no show and missed appointments are followed up and properly documented.Schedules internal patient appointments and makes walk-in appointments, i.e., Nurse triage.Demonstrates excellent customer service. Responds promptly to patient, physician, manager, clinic, and other department requests.Distribute outbound correspondence, including dictated notes and letters to referring offices.Communicates to other staff members using Instant Messaging SystemScans documents into Electronic Medical RecordAbility to travel/float to other clinics for business needs.Maintain and ensure confidentiality of patient information.Adheres to all Surgical Division policies and procedures.Other duties as assigned.KNOWLEDGE, SKILLS & ABILITIES:Strong knowledge of front office operations, including patient registration, scheduling, insurance verification, and payment collection.Excellent customer service and communication skills to assist patients, providers, and staff in a professional and courteous manner.Strong attention to detail and organizational skills to ensure accurate data entry, documentation, and patient tracking.Proficiency in Electronic Medical Record (EMR), practice management systems, and basic Microsoft Office applications.Ability to manage multiple priorities in a fast-paced environment while maintaining confidentiality and compliance with HIPAA standards.EDUCATION & EXPERIENCE:High school graduate or equivalent with GED2 years of previous professional office experience is required.Computer skills including Windows file management and MS Office, and e-mail experience is preferred.Good verbal, listening, and written communication skills.Ability to work productively and effectively in a fast-paced environment.Strong organizational skills and attention to detailExcellent customer service skillsOOCUPATIONAL RISK CATEGORY:PHYSICAL REQUIREMENTS:Able to travel to clinics when necessary.Able to lift 25 pounds.Job Title:Physical Activity RequiredAmount of timeNoneLess than 1/3(Occasionally)1/3 to 2/3(Frequently)More than 2/3(Regularly)StandingWalkingSittingFingering or manual dexterityRepetitive finger motionLifting or exerting force Up to 10 pounds Up to 25 pounds Up to 50 pounds Up to 100 pounds Over 100 poundsReaching or stretchingClimbing or balancingCrouching or stoopingSpeakingHearingSeeing (with correction)