Registration Coordinator

The Ohio State University Wexner Medical Center; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

The Ohio State University Wexner Medical Center is seeking a Registration Coordinator to expertly manage physician scheduling, pre-registration, and insurance verification processes. You will gather accurate demographic and insurance information to support clinical and financial needs and schedule return appointments as assigned.

You will assist clinical staff and patients by providing up-to-date information on services, procedures and requirements, while coordinating requests to satisfy patient

Qualifications

• High school diploma or GED required.
• 6 months minimum experience in customer service or a healthcare environment.
• PC knowledge and strong verbal and written communication.
• Experience with Windows, Excel and intranet navigation; medical terminology and third party reimbursement experience; ability to work in multiple systems; strong problem-solving and presentation skills; high level of customer service; ability to prioritize multiple tasks.

Responsibilities

• Assist with physician appointment scheduling, OR/admission, pre-registration and registration.
• Verify insurance details and determine patient liability; inform patients of procedures.
• Provide accurate information on products, services and procedures to clinical staff and patients.
• Coordinate return or other appointments and ensure data accuracy in demographic and insurance fields.
• Support physicians and staff by handling requests and directing questions to appropriate channels.
• Maintain proficiency in EMR, scheduling, ABN, eligibility and document management systems.

Skills

Communication skills

Customer service

Interpersonal skills

Verbal and written communication

Education

High School Diploma or GED

Tools

Windows OS

Excel

EMR systems

Scheduling systems

Document management software

Eligibility systems

Job description

Scope of Position

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary

The Registration Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc.

Minimum Qualifications

Required:

• High School Diploma or GED.
• PC Knowledge and interpersonal, verbal, and written communication.
• Minimum 6 months experience in customer service or a healthcare environment.

Preferred:

• Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content.
• Medical terminology, coding and third party reimbursement experience.
• Ability to work in multiple systems for assigned tasks, management and reporting.
• Strong problem-solving and presentation skills.
• High level of customer service skills.
• Able to prioritize and coordinate multiple tasks in a busy environment.

Ongoing requirements:

• Demonstrates competency in daily functions, interpersonal and cognitive skills required to meet essential job functions.
• Maintains knowledge related to product/service line, quality improvement, cost reduction, current registration and billing policy and procedures as well as scheduling policies and procedures.
• Must maintain proficiency in utilizing all applicable systems.
• Must meet mandatory educational and health requirements, as well as ongoing scheduling and registration competencies.
• Attends Health System and Departmental In-services, education forums, and meetings as required.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.

Thank you for your interest in working at Ohio State.