Infusion Scheduler

Ohio State University; United States; Hybrid; USD 25,000 - 34,000; Full time

Job summary

Ohio State University in Dublin is seeking an Infusion Scheduler to support Ambulatory Services at the Dublin Infusion Clinic. You will coordinate patient appointments, verify demographics and insurance, and work with clinical staff to ensure smooth scheduling.

The role requires strong communication, attention to detail, and experience in healthcare scheduling or patient access. Proficiency with EMR and scheduling systems is expected, with a 40-hour work week.

Qualifications

• High School Diploma or GED; PC knowledge and communication skills.
• Minimum 6 months experience in customer service or healthcare.
• Preferred: Associate's degree and at least 1 year in Patient Revenue.

Responsibilities

• Schedule return appointments and other appointments as assigned.
• Provide consumers with accurate information regarding products, services and procedures.
• Coordinate requests for physicians and patients in one transaction.
• Ensure accurate appointment, demographic and insurance information.
• Communicate with clinical staff to meet department needs and resolve issues.

Skills

Customer service

Interpersonal communication

Problem solving

Multitasking

Attention to detail

Education

High School Diploma or GED

Associates degree (preferred)

Tools

Electronic Medical Record (EMR)

Scheduling systems

Registration software

ABN & eligibility tools

Document management software

Job description

Job Title

Infusion Scheduler

Department

Ambulatory Services | Dublin Infusion Clinic

The Registration Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions.

Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression.

Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc.

Minimum Education Required

• High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment.

Preferred

• Associates Degree and at least 1 year experience in a Patient Revenue role at OSUWMC. Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content. Medical terminology, coding and third party reimbursement experience. Ability to work in multiple systems for assigned tasks, management and reporting. Strong problem-solving and presentation skills. High level of customer service skills. Able to prioritize and coordinate multiple tasks in a busy environment.

Additional Information

• Preferred candidate will have prior experience with scheduling patients; strong attention to detail and ability to multi-task; experience working in EPIC.

Location

• Remote Location

Position Type

• Regular

Scheduled Hours

• 40

Shift

• First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.