Registration Coordinator 1, Imaging Services

The Ohio State University Wexner Medical Center; United States; On-site; USD 42,000 - 54,000; Part time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan

Job summary

The Ohio State University Wexner Medical Center is seeking a Registration Coordinator 1 to support Imaging Services and Radiology Administration. You will interact with physicians, patients and staff to provide accurate service information, collect demographics, and ensure data quality for billing and clinical needs.

Responsibilities include scheduling coordination, data entry in IHIS, and maintaining a high standard of customer service.

Qualifications

• Knowledge of medical terminology and IHIS software.
• Strong organizational and communication skills.
• Experience in a medical setting and in customer service contexts.

Responsibilities

• Provide patients and physicians with accurate information on radiology services.
• Maintain patient demographics and history to support clinical and financial needs.
• Coordinate requests and scheduling, and input data for IHIS.
• Uphold customer service guidelines with compassion and professionalism.

Skills

Medical terminology

Customer service

Organizational skills

Communication skills

Tools

IHIS

Microsoft Office

Job description

Job Title: Registration Coordinator 1

Imaging Services Department: University Hospital | Radiology Administration

Scope of Position

The Ohio State University Wexner Medical Center is committed to improving access and service to customers. The Registration Coordinator functions as an integral member of the health care team to reflect a culture of cooperation, enthusiasm, and mutual respect. This position ensures access to OSUWMC physicians and services and coordinates and supports the functions of integrated radiology services as well as ensures proper data collection/support for an accurate bill.

Position Summary

Responsible for providing consumers (physicians and patients) with accurate, up-to-date information regarding services and radiology procedures, as well as maintaining patient demographics and history to ensure accuracy of the information to support clinical and financial needs. Primarily provides support to physicians, patients and physician support staff by coordinating requests and satisfying their needs in one phone call. Solves routine customer problems. Communicates regularly, with technologists and radiology leadership to ensure customer and department staff needs are met. Displays the highest level of customer service, attentiveness and consideration possible in all cases. Uses phone software, scheduling software applications, and telecommunication technology and customer service skills to facilitate customer interactions such that the customer experiences the Medical Center and its entities as an accessible, coordinated and seamless entity.

The Registration Coordinator serves as point of contact for patients, clinicians, technologists and nursing needing assistance with WET READS, Consultations, second opinion reads and protocols from the radiologists within the department. The Registration Coordinator is responsible for gathering pertinent patient information, orders, clinical histories, scheduling, and data input for IHIS. The expectation of the Registration Coordinator is to follow the customer service guidelines provided by the Medical Center and University, caring for each person individually, with the utmost respect and compassion.

Minimum Qualifications

Must meet CSS requirements. Knowledge of medical terminology; considerable experience in a medical setting; knowledge of IHIS, and Microsoft Office, good organizational and communication skills highly desired.

• One year experience (1200 hours training) using keyboard and/or word processing equipment to generate a variety of materials ranging from basic to complex desired;
• One year experience (1200 hours training) in office practices and procedures desired;
• One year experience (1200 hours course work) in customer service or equivalent combination of education and experience desired.

Additional Information

Location: Outpatient Care Powell (1046)

Position Type: Regular

Scheduled Hours: 20

Shift: Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

The university is an equal opportunity employer, including veterans and disability.