Registration Coordinator 1 - Internal Resource Pool - Harding Hospital

Ohio State University; United States; On-site; USD 19,000 - 28,000; Part time

Job summary

Ohio State University in Columbus seeks a Registration Coordinator 1 IRP for Harding Hospital to serve as the first point of contact for visitors and inquiries, guiding them through OSU Wexner Medical Center to navigate the facility effectively.

The role requires knowledge of visitation policies, SMART Registration, HIPAA confidentiality, and EPIC census familiarity, with a focus on empathy, communication, and multi-tasking in a behavioral health context.

Qualifications

• High School Diploma or GED.
• PC knowledge and interpersonal, verbal, and written communication.
• Minimum 6 months experience in customer service or a healthcare environment.

Responsibilities

• Knowledge of OSU/Harding Hospital Visitation Policies: Demonstrates understanding and adherence to hospital-specific guidelines on visitor access and restrictions.
• Proficiency with SMART Registration System: Accurately logs and tracks visitor information using the SMART Registration system, ensuring compliance with hospital procedures.
• Strong Customer Service Skills: Provides a welcoming and supportive environment for visitors, patients, and staff while maintaining professionalism and sensitivity to the hospital environment.
• HIPAA Compliance: Maintains strict confidentiality and follows all regulations regarding patient privacy and data security.
• EPIC System Knowledge: Familiarity with Harding Hospital Census in EPIC for managing patient and visitor-related data effectively.
• Empathy and Compassion: Displays an understanding and empathetic approach to patients and families within the behavioral health population.
• Excellent Communication Skills: Communicates clearly and effectively with patients, families, staff, and other stakeholders, ensuring accurate and timely exchange of information.

Skills

Customer service

Interpersonal communication

Verbal communication

Written communication

PC knowledge

Education

High School Diploma or GED

Tools

Windows OS

Excel

Intranet navigation

EPIC system

Job description

Job Title

Registration Coordinator 1 - Internal Resource Pool - Harding Hospital

Department

Harding | Administration

Scope of Position

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary

The Registration Assistant IRP serve as the primary point of contact for visitors and inquiries related to Harding Hospital patients, ensuring a welcoming and supportive environment. Provide general guidance and directions within the OSU Wexner Medical Center to assist visitors in navigating the facility effectively. In addition, the Registration Assistant must also:

• Knowledge of OSU/Harding Hospital Visitation Policies: Demonstrates understanding and adherence to hospital-specific guidelines on visitor access and restrictions.
• Proficiency with SMART Registration System: Accurately logs and tracks visitor information using the SMART Registration system, ensuring compliance with hospital procedures.
• Strong Customer Service Skills: Provides a welcoming and supportive environment for visitors, patients, and staff while maintaining professionalism and sensitivity to the hospital environment.
• HIPAA Compliance: Maintains strict confidentiality and follows all regulations regarding patient privacy and data security.
• EPIC System Knowledge: Familiarity with Harding Hospital Census in EPIC for managing patient and visitor-related data effectively.
• Empathy and Compassion: Displays an understanding and empathetic approach to patients and families within the behavioral health population.
• Excellent Communication Skills: Communicates clearly and effectively with patients, families, staff, and other stakeholders, ensuring accurate and timely exchange of information.

Shift & Hours

*This position is second shift from 4pm-8pm through the week and weekends from 12pm-8pm.

Minimum Qualifications

• High School Diploma or GED.
• PC Knowledge and interpersonal, verbal, and written communication.
• Minimum 6 months experience in customer service or a healthcare environment.

Preferred Qualifications

• Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content.
• Medical terminology, coding and third party reimbursement experience.
• Ability to work in multiple systems for assigned tasks, management and reporting.
• Strong problem-solving and presentation skills.
• High level of customer service skills.
• Able to prioritize and coordinate multiple tasks in a busy environment.

Additional Information

• Location: Harding Hospital (0165)
• Position Type: Intermittent
• Scheduled Hours: 0.2
• Shift: Varying Shifts

Background Check

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Equal Opportunity Statement

The university is an equal opportunity employer, including veterans and disability.

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

About Ohio State University

We offer roles and growth opportunities in countless fields and specialties - including a job that’s right for you. Ohio State benefits give you options to take care of what matters most to you - and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.