Registration Coordinator 1 - Internal Resource Pool - Harding Hospital

The Ohio State University; Columbus (OH); On-site; USD 21,000 - 30,000; Part time

Job summary

The Ohio State University Wexner Medical Center is seeking a Registration Coordinator 1 for Harding Hospital. The role focuses on welcoming visitors, guiding them through the campus, and logging visitor information with the SMART Registration system.

Knowledge of EPIC census and HIPAA compliance are required to protect patient privacy. Responsibilities include answering inquiries, directing patients and families, and coordinating with hospital staff to ensure smooth access while maintaining

Qualifications

• High School Diploma or GED.
• PC knowledge and interpersonal, verbal, and written communication.
• Minimum 6 months experience in customer service or a healthcare environment.

Responsibilities

• Greet and assist visitors to Harding Hospital.
• Provide directions and information to navigate the facility.
• Log visitor data using the SMART Registration system in compliance with hospital procedures.
• Maintain HIPAA privacy and confidentiality when handling patient and visitor information.
• Assist with EPIC census data and coordinating with clinical staff as needed.

Skills

Customer service

Communication

HIPAA Compliance

Empathy

Education

High School Diploma or GED

Tools

SMART Registration System

EPIC

Job description

Job Title:Registration Coordinator 1 - Internal Resource Pool - Harding HospitalDepartment:Harding | Administration

Scope of Position

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary

The Registration Assistant IRP serve as the primary point of contact for visitors and inquiries related to Harding Hospital patients, ensuring a welcoming and supportive environment. Provide general guidance and directions within the OSU Wexner Medical Center to assist visitors in navigating the facility effectively. In addition, the Registration Assistant must also:

• Knowledge of OSU/Harding Hospital Visitation Policies: Demonstrates understanding and adherence to hospital-specific guidelines on visitor access and restrictions.
• Proficiency with SMART Registration System: Accurately logs and tracks visitor information using the SMART Registration system, ensuring compliance with hospital procedures.
• Strong Customer Service Skills: Provides a welcoming and supportive environment for visitors, patients, and staff while maintaining professionalism and sensitivity to the hospital environment.
• HIPAA Compliance: Maintains strict confidentiality and follows all regulations regarding patient privacy and data security.
• EPIC System Knowledge: Familiarity with Harding Hospital Census in EPIC for managing patient and visitor-related data effectively.
• Empathy and Compassion: Displays an understanding and empathetic approach to patients and families within the behavioral health population.
• Excellent Communication Skills: Communicates clearly and effectively with patients, families, staff, and other stakeholders, ensuring accurate and timely exchange of information.

*This position is second shift from 4pm-8pm through the week and weekends from 1200pm-8pm.

Minimum Qualifications

For Hire:

High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment.

Preferred: Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content. Medical terminology, coding and third party reimbursement experience. Ability to work in multiple systems for assigned tasks, management and reporting. Strong problem-solving and presentation skills. High level of customer service skills. Able to prioritize and coordinate multiple tasks in a busy environment.

Additional Information:Location:Harding Hospital (0165)Position Type:IntermittentScheduled Hours:0.2Shift:Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.