Registration Coordinator 1

Ohio State University; Columbus (OH); On-site; USD 24,000 - 27,000; Full time

Job summary

The Ohio State University is hiring a Registration Coordinator 1 for the Optometry Main Clinic. The role triangulates in-person patient encounters and secure messaging to document visual and ocular complaints and emergencies, scheduling in the appropriate clinic service.

You will perform check-in/check-out, verify insurance, collect payments, and post adjustments while following HIPAA guidelines. Additional records tasks and inter-department support may be required.

Qualifications

• Minimum High School Diploma or GED.
• One year experience in optometric or health care setting desired.
• Knowledge of practice management software desired; understanding of medical and administrative procedures desired.

Responsibilities

• Triage in-person patient encounters and patient secure-messaging detailing visual and ocular complaints; make independent scheduling decisions.
• Handle appointment check-in and check-out; assist patient arrivals and answer phones.
• Verify insurance coverage and collect exam fees, co-pays and eyewear purchases; post payments and process adjustments.
• Explain eye examination procedures and fees to patients; respond to prescription questions from patients.
• Perform release of information duties securely; scan documents into the EHR and manage medical records as required.
• May work in multiple departments such as Medical Records, Vision Rehabilitation or Eyewear Gallery as needed.

Skills

Customer service

Communication

HIPAA compliance

Data entry

Education

High School Diploma or GED

Tools

Compulink software

Job description

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [e-mail] . If you have questions while submitting an application, please review these frequently asked questions .Current Employees and Students:If you are currently employed or enrolled as a student at The Ohio State University, please l og in to Workday to use the internal application process.Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.Job Title:Registration Coordinator 1Department:Optometry | Main ClinicThe Registration Coordinator will triage in-person patient encounters and patient secure-messaging detailing visual and ocular complaints, and ocular emergencies; make independent decisions regarding scheduling appointments in the appropriate clinic service. Will provide patient services for appointment check-in and check-out. Will be responsible for assisting patient's arrivals, answering phones, scheduling appointments, and arranging and verifying insurance coverage. Understand HIPAA policy and present HIPAA information to patients. Will provide patient check-out services by re-verifying insurance, processing patient billing and coding sheets for accurate optometric procedures and diagnostic codes; collecting exam fees, co-pays, and eyewear purchases.Responsible for posting payments for services and materials, determining patient and insurance responsible balances; and entering adjustments, refunds, and discounts in Compulink software. Understands and explains eye examination procedures and fees to patients, and answers patient prescription-related questions and patient questions based on medical record information. Responds to spectacle, contact lens, and medication/medication refill requests from patients and attending optometrists.Supports Medical Records Department daily operations in accordance with state/federal regulations and college/university procedures governing medical records handling. Understands HIPAA and data entry of confidential patient information. Performs Release of Information duties in a secure and confidential manner. Prepares and reviews medical records and prescriptions for completeness and accuracy, scans documents/images into EHR, and conducts quality reviews. Archives and purges medical records. May assume other Medical Records duties in the absence of manager. Communicates with other medical providers regarding patient care and referrals and delivers and retrieves records. Provides copies of receipts and Rx’s to patients. May perform these duties in other departments such as Medical Records, Vision Rehabilitation, Contact Lens, Binocular Vision/Pediatrics, Vision Therapy, Advanced Ocular Care or the Eyewear Gallery. Performs other administrative duties as needed.Additional Information:Minimum Class Requirements Per CCS Class Specs:High School Diploma or GED.Desired Experience:One year experience in optometric or health care setting desired.Knowledge of practice management software desired; understanding of medical and administrative procedures desiredPay Range: $17.35 - $19.71Location: (2) Openings at Main Campus ClinicFunction : FinanceSubfunction : Revenue Cycle - RegistrationCareer Band : Individual ContributorCareer Level : T1Location:Optometry Clinic (1041)Position Type:RegularScheduled Hours:40Shift:First ShiftFinal candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions .The university is an equal opportunity employer, including veterans and disability.