Registration Coordinator

OrthoVirginia Inc; California (MO); On-site; USD 26,000 - 40,000; Full time

Job summary

OrthoVirginia is seeking a Registration Coordinator to greet patients, manage the registration desk, and coordinate scheduling at our clinics. This role supports insurance verification, authorizations, co-pay collection, and basic administrative tasks to ensure smooth patient flow.

The ideal candidate has a high school diploma and a minimum of one year in a medical office or similar setting, with proficiency in Microsoft Office and accurate data entry.

Qualifications

• High school diploma or equivalent is required.
• One year of relevant office experience preferred, ideally in a medical office.
• Basic knowledge of Microsoft Office; typing speed of at least 35 WPM with high accuracy.

Responsibilities

• Maintain the registration desk, answer phone lines, and schedule appointments.
• Enter and update patient information; verify insurance coverage, obtain authorizations, and collect co-pays.
• Provide administrative support to providers and assist with office operations as needed.
• Coordinate with billing on collections and balancing payments; liaise between patients and clinical staff.

Skills

Multi-tasking

Communication skills

Customer service

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state.

As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment.

With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy.

Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive.

Join us and become part of a trusted network committed to excellence in orthopedic care.

Position Summary

The Registration Coordinator serves as the first point of contact for patients and visitors and performs administrative duties, monitors office procedures, resolves problems, and assists with office operations.

This position may also be responsible for insurance verifications/authorizations, patient scheduling and working with the clinic director to ensure smooth operations.

Primary Functions & Accountabilities

• Maintain the registration desk, answer phone lines, and schedule appointments
• Enter and update patient information, verify insurance coverage, obtain authorizations, and collect co-pays
• Provide administrative support to providers as needed (e.g. filing, distributing dictation, etc.)
• Provide general office assistance including purchasing of office supplies, maintenance of office equipment.
• Coordinate with billing office on collections and balancing payments.
• Serve as liaison between patients and the clinical staff and will work toward ensuring efficiency and excellent customer service.
• Adhere to established procedures for appointment scheduling, intake, and record-keeping for all patients
• Collect appropriate copays, payments on accounts and payments for cash and carry supplies and accurately posts to patient's account
• Communicate with providers, medical assistants, financial counselors, patient resource coordinators and other support staff as needed
• Demonstrate sound knowledge of insurance plan participation and ensures appropriate processing of insurance information
• Manage telephone, fax, and e-mail requests in a timely and organized manner to ensure effective communication and excellent customer service
• Ability to work flexible schedules to meet clinic needs

Knowledge, Skills & Abilities

• Must be able to multi-task with a strong sense of responsibility and initiative
• Strong written and verbal communication and interpersonal skills
• Exceptional customer service skills and focus
• Must be comfortable assessing situations and resolving or escalating as required
• Able to establish/maintain effective working relationships with patients, staff payers and team members
• Strong working knowledge with insurance authorizations, limitations/coverage, eligibility, billing, insurance regulations, insurance benefits and appeal processes
• Must be able to understand and explain most insurance and billing questions as it pertains to the patient

Position Requirements

• High school diploma or equivalent
• One year of relevant office experience; Medical office experience preferred
• Basic knowledge of Microsoft Office; Typing speed of at least 35 WPM with high accuracy

Compensation

Compensation Range for this position: $19.46 - $29.19

Compensation for this role will be based on several factors, including the candidate's qualifications, relevant experience, education, skills, certifications, geography/market, and internal equity considerations.

This organization participates in e-Verify.

Esta organización participa en e-Verify.

With more than 150 orthopedic specialists in over 35 locations in Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads, OrthoVirginia is Virginia’s largest provider of orthopedic medicine and one of the leading providers of physical, hand and occupational therapy.

As one of the largest orthopedic specialty practices in the country, OrthoVirginia’s nationally recognized physicians provide advanced surgical and non-surgical care to patients of all ages.