Registration Coordinator, PRN

OrthoVirginia Inc; Lynchburg (VA); On-site; USD 23,308 - 34,963; Full time

Job summary

OrthoVirginia Inc is seeking a dedicated team member in Lynchburg to deliver exceptional orthopedic and therapy care. Responsibilities include managing patient communications, scheduling appointments, verifying insurance, and supporting daily clinic operations.

The ideal candidate will possess strong customer service skills, a high school diploma, and experience in a medical office setting. Join us to make a positive impact in patient care!

Qualifications

• Experience in customer service or a medical office setting.
• Knowledge of insurance verification and healthcare billing processes.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Welcome patients and manage communications.
• Schedule appointments and verify insurance eligibility.
• Coordinate with staff to enhance patient experience.

Skills

Customer service

Patient registration

Scheduling

Healthcare administration

Communication

Education

High school diploma or equivalent

Tools

Electronic Medical Record (EMR) systems

Microsoft Office applications

Job description

Overview

At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is the largest provider of musculoskeletal care in Virginia, leading in orthopedic surgery, non‑surgical care, and physical, hand, and occupational therapy.

What You’ll Do

• Welcome patients and visitors with professionalism, compassion, and exceptional customer service.
• Schedule appointments, answer incoming calls, and manage patient communications via phone, email, and fax.
• Register patients and maintain accurate demographic, insurance, and medical information.
• Verify insurance eligibility, obtain prior authorizations, and collect copays and other patient payments.
• Coordinate with providers, clinical staff, financial counselors, and billing teams to ensure a smooth patient experience.
• Support daily clinic operations through administrative tasks, record management, and office coordination.
• Maintain accurate patient records and follow established scheduling, registration, and documentation procedures.
• Resolve patient questions or concerns and escalate issues appropriately to ensure timely service.
• Assist with maintaining office supplies, equipment, and an organized front office environment.

What We’re Looking For

• High school diploma or equivalent.
• Experience in customer service, patient registration, scheduling, healthcare administration, or a medical office setting.
• Knowledge of insurance verification, prior authorizations, patient registration, or healthcare billing processes.
• Experience using electronic medical record (EMR) systems and Microsoft Office applications.
• Strong communication, organizational, and interpersonal skills.
• Exceptional customer service skills with the ability to build positive relationships with patients and teammates.
• Ability to multitask, prioritize responsibilities, and adapt in a fast‑paced healthcare environment.
• Strong attention to detail with excellent problem‑solving skills and the ability to handle confidential information.

Compensation

Compensation Range: $16.92 – $25.38 per hour. Compensation will be based on qualifications, experience, education, skills, certifications, geography/market, and internal equity considerations.

OrthoVirginia participates in e‑Verify.