Registration Coordinator

OrthoVirginia Inc; Midlothian (VA); On-site; USD 23,419 - 34,440; Full time

Job summary

OrthoVirginia is seeking a Registration Coordinator to be the first contact for patients and visitors, handling scheduling, information entry, insurance verification, and co-pay collection. This role supports a team-driven environment across multiple locations.

You will collaborate with providers and billing to ensure smooth front-desk operations, while delivering excellent customer service and accurate record-keeping.

Qualifications

• Must have excellent communication skills.
• Experience in front-desk or medical office admin is preferred.
• Knowledge of insurance verification and authorizations is a plus.

Responsibilities

• Maintain the registration desk, answer phones, and schedule appointments.
• Enter and update patient information, verify insurance, obtain authorizations, and collect co-pays.
• Provide administrative support to providers (filing, dictation distribution).
• Coordinate with billing on collections and payments, and balance accounts.

Skills

Verbal communication

Written communication

Customer service

Multi-tasking

Office administration

Job description

At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment.With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive.Join us and become part of a trusted network committed to excellence in orthopedic care.The Registration Coordinator serves as the first point of contact for patients and visitors and performs administrative duties, monitors office procedures, resolves problems, and assists with office operations. This position may also be responsible for insurance verifications/authorizations, patient scheduling and working with the clinic director to ensure smooth operations.Primary Functions & ResponsibilitiesMaintain the registration desk, answer phone lines, and schedule appointmentsEnter and update patient information, verify insurance coverage, obtain authorizations, and collect co-paysProvide administrative support to providers as needed (e.g. filing, distributing dictation, etc.)Provide general office assistance including purchasing of office supplies, maintenance of office equipment.Coordinate with billing office on collections and balancing payments.Serve as liaison between patients and the clinical staff and will work toward ensuring efficiency and excellent customer service.Adhere to established procedures for appointment scheduling, intake, and record-keeping for all patientsCollect appropriate copays, payments on accounts and payments for cash and carry supplies and accurately posts to patient's accountCommunicate with providers, medical assistants, financial counselors, patient resource coordinators and other support staff as neededDemonstrate sound knowledge of insurance plan participation and ensures appropriate processing of insurance informationManage telephone, fax, and e-mail requests in a timely and organized manner to ensure effective communication and excellent customer serviceAbility to work flexible schedules to meet clinic needsKnowledge, Skills & AbilitiesMust be able to multi-task with a strong sense of responsibility and initiativeStrong written and verbal communication and interpersonal skillsExceptional customer service skills and focusMust be comfortable assessing situations and resolving or escalating as requiredAble to establish/maintain effective working relationships with patients, staff payers and team membersStrong working knowledge with insurance authorizations, limitations/coverage, eligibility, billing, insurance regulations, insurance benefits and appeal processesMust be able to understand and explain most insurance and billing questions as it pertains to the patientCompensation Range for this position:$16.92 - $25.38Compensation for this role will be based on several factors, including the candidate's qualifications, relevant experience, education, skills, certifications, geography/market, and internal equity considerations.This organization participates in e-Verify. Esta organización participa en e-Verify.