Registration Clerk, Patient Access, Outpatient, Days, Full-time

Harrison-Memorial-Hospital; Cynthiana (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Short Term Disability

Long Term Disability

401K/403b Plan

Job summary

Harrison Memorial Hospital in Cynthiana, KY, seeks a Patient Access Clerk to greet patients, collect demographics and insurance information, verify eligibility, and support the Patient Access department. This full-time role is essential for smooth hospital visits and accurate billing communications.

The ideal candidate has at least 1 year in customer service, strong communication, and basic medical terminology. You will work in a busy clinic environment with standard 1st shift hours.

Qualifications

• Minimum of 1 year in a customer-service-related field.
• Exhibits excellent written and oral communication skills.
• Follows proper departmental and hospital procedures.
• Ability to work in a busy, loud, and demanding environment.
• Ability to multitask and must be detail oriented.
• Flexible and innovative.
• Familiarity with medical terminology.

Responsibilities

• Answers phone calls promptly.
• Knowledge to utilize scheduling system within our system for the designated clinic/office.
• Requires the patient/representative to sign consent for treatment and all other forms regarding their visit.
• Obtains patient financial information and copies insurance cards.
• Verify patient insurance and demographic information.
• Provides patients with patient information packets and answers questions patients may have concerning hospital, billing, etc.
• Knowledgeable in obtaining correct patient information and maintains a low error rate.
• Counts cash drawer at the beginning and end of shift.
• Collect and process co-payments and/or payments from patients.
• Maintains a copy of physicians on-call.
• Scan all patient paperwork into the electronic medical record.
• Supports co-workers and engages in positive interactions.
• Communicates professionally and timely with internal and external patients, families, visitors, etc.
• Ability to stay calm under pressure and effectively deals with difficult situations
• Demonstrates a positive work environment with patients, visitors, co-workers, etc.
• Aware of patient’s rights and importance of confidentiality.
• Assists in other areas of practice if needed.

Skills

Customer service

Phone etiquette

Communication skills

Medical terminology

Education

High School Diploma

Job description

Harrison Memorial Hospital (HMH), located in Cynthiana, Kentucky, is a 61-bed, independent, non-profit healthcare facility dedicated to providing high-quality medical services to our community since 1906. We are accredited by The Joint Commission and certified by Medicare and Medicaid, reflecting our commitment to excellence in patient care.

A Growing Network of Care

HMH is proud to offer comprehensive healthcare services through our diverse facilities and programs, including:

Harrison Memorial Hospital – A leading independent, not-for-profit hospital, providing cutting-edge medical care with a patient-centered approach.

Rural Health Clinics (RHCs) – Bringing quality primary care closer to our community, ensuring access to essential healthcare services in rural areas.

EMS Office – A highly trained Emergency Medical Services team, delivering rapid response and lifesaving care when it matters most.

KidTown Daycare – A trusted childcare facility dedicated to providing a safe, nurturing, and educational environment for our employees' families.

Specialty Clinics – Offering advanced specialty care, including cardiology, orthopedics, general surgery, and more, ensuring patients receive expert care close to home.

Clinic Pharmacy – Providing convenient, personalized pharmacy services, ensuring seamless medication management for our patients and community.

At HMH, we are committed to fostering a collaborative and supportive work environment where healthcare professionals can thrive and make a meaningful impact on the health and well-being of our community.
Join us at Harrison Memorial Hospital, where you can be part of a dedicated team delivering exceptional healthcare in a community-focused setting.

Job Skills / Requirements

Job Summary/Purpose

Responsible collecting and documenting patient demographics and insurance information. Assist patients, families, and/or visitors via phone or in person. Explain consent forms to patients and obtain patient signatures on all required forms Verifies insurance eligibility on all patients. Assist other areas within the Patient Access department as needed. Maintains confidentiality of all information. Strives to maintain a positive and professional atmosphere.

• Answers phone calls promptly.
• Knowledge to utilize scheduling system within our system for the designated clinic/office.
• Requires the patient/representative to sign consent for treatment and all other forms regarding their visit.
• Obtains patient financial information and copies insurance cards.
• Verify patient insurance and demographic information.
• Provides patients with patient information packets and answers questions patients may have concerning hospital, billing, etc.
• Knowledgeable in obtaining correct patient information and maintains a low error rate.
• Counts cash drawer at the beginning and end of shift.
• Collect and process co-payments and/or payments from patients.
• Maintains a copy of physicians on-call.
• Scan all patient paperwork into the electronic medical record.
• Supports co-workers and engages in positive interactions.
• Communicates professionally and timely with internal and external patients, families, visitors, etc.
• Ability to stay calm under pressure and effectively deals with difficult situations
• Demonstrates a positive work environment with patients, visitors, co-workers, etc.
• Aware of patient’s rights and importance of confidentiality.
• Assists in other areas of practice if needed.

Role Minimum Qualifications

Required Education

• High School Diploma or equivalent

Required Minimum Knowledge, Skills and Abilities

• Minimum of 1 year in a customer-service-related field.
• Exhibits excellent written and oral communication skills.
• Follows proper departmental and hospital procedures.
• Ability to work in a busy, loud, and demanding environment.
• Ability to multitask and must be detail oriented.
• Flexible and innovative.
• Familiarity with medical terminology.

Preferred Qualifications

• Healthcare, insurance, or office setting experience preferred

Education Requirements (All)

HIGH SCHOOL DIPLOMA OR EQUIVALENT

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Short Term Disability, Long Term Disability, 401K/403b Plan

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Short Term Disability
• Long Term Disability
• 401K/403b Plan

This job reports to the Patient Access Department Manager

This is a Full-Time position1st Shift, Monday-Friday 7:30a-4p or 8:30a-5p.