Patient Access Specialist

Harrison Memorial Hospital; Cynthiana (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Short Term Disability

Long Term Disability

401K/403b Plan

Job summary

Harrison Memorial Hospital in Cynthiana, KY, seeks a Patient Access Clerk to greet patients, collect demographics and insurance information, verify eligibility, and support the Patient Access department. This full-time role is essential for smooth hospital visits and accurate billing communications.

The ideal candidate has at least 1 year in customer service, strong communication, and basic medical terminology. You will work in a busy clinic environment with standard 1st shift hours.

Qualifications

• Minimum of 1 year in a customer-service-related field.
• Exhibits excellent written and oral communication skills.
• Follows proper departmental and hospital procedures.
• Ability to work in a busy, loud, and demanding environment.
• Ability to multitask and must be detail oriented.
• Flexible and innovative.
• Familiarity with medical terminology.

Responsibilities

• Answers phone calls promptly.
• Knowledge to utilize scheduling system within our system for the designated clinic/office.
• Requires the patient/representative to sign consent for treatment and all other forms regarding their visit.
• Obtains patient financial information and copies insurance cards.
• Verify patient insurance and demographic information.
• Provides patients with patient information packets and answers questions patients may have concerning hospital, billing, etc.
• Knowledgeable in obtaining correct patient information and maintains a low error rate.
• Counts cash drawer at the beginning and end of shift.
• Collect and process co-payments and/or payments from patients.
• Maintains a copy of physicians on-call.
• Scan all patient paperwork into the electronic medical record.
• Supports co-workers and engages in positive interactions.
• Communicates professionally and timely with internal and external patients, families, visitors, etc.
• Ability to stay calm under pressure and effectively deals with difficult situations
• Demonstrates a positive work environment with patients, visitors, co-workers, etc.
• Aware of patient’s rights and importance of confidentiality.
• Assists in other areas of practice if needed.

Skills

Customer service

Phone etiquette

Communication skills

Medical terminology

Education

High School Diploma

Job description

Harrison Memorial Hospital in Cynthiana, KY, seeks a Patient Access Clerk to greet patients, collect demographics and insurance information, verify eligibility, and support the Patient Access department. This full-time role is essential for smooth hospital visits and accurate billing communications.

The ideal candidate has at least 1 year in customer service, strong communication, and basic medical terminology. You will work in a busy clinic environment with standard 1st shift hours.