Registration and Scheduling Coordinator

Medical Center Health System; Odessa (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Medical Center Health System is seeking a Registration & Scheduling Coordinator to deliver prompt, courteous service to patients, families and staff. You will schedule appointments, answer phones, collect payment information and post payments accurately while maintaining confidentiality and supporting cash controls.

Ideal candidates have a High School diploma, medical secretarial training, basic computer skills, and clerical or clinical experience; bilingual English/Spanish is a plus.

Qualifications

• High School diploma or equivalent.
• Completion of a medical secretarial program or equivalent.
• Six months computer experience.
• One year clerical or clinical experience in a physician office or health care facility or three years in a customer service role outside health care.
• Bilingual English/Spanish preferred.

Responsibilities

• Provide reception, schedule appointments, answer phone, relay messages to staff.
• Gather payment source information (Medicare, Medicaid, private insurance).
• Obtain financial and family data for determining ability to pay.
• Collect payments and post payments accurately; safeguard cash.

Skills

Customer service

Communication

Bilingual (EN/ES)

Education

High School diploma

Medical secretarial program

Computer experience

Clerical/clinical experience

Customer service in non-healthcare

Job description

Position Summary

The Registration & Scheduling Coordinator is responsible for providing prompt, efficient, customer-focused service to patients and their families as well as MCH staff and other individuals within the community. Provide a professional atmosphere for reception, schedule appointments, answer telephone, take messages and relay to the FHC staff. Gather information for various forms of payment sources including Medicare, Medicaid, private insurance, etc. Obtain financial and family data base information used in determining the patients’ ability to pay. Collect payment on patient accounts by tactfully utilizing assertive measures to collect maximum fees due and maintain records for all services rendered. Perform duties necessary to ensure cash is safeguarded and payments are accurately posted.

Position Summary

The Registration & Scheduling Coordinator is responsible for providing prompt, efficient, customer-focused service to patients and their families as well as MCH staff and other individuals within the community. Provide a professional atmosphere for reception, schedule appointments, answer telephone, take messages and relay to the FHC staff. Gather information for various forms of payment sources including Medicare, Medicaid, private insurance, etc. Obtain financial and family data base information used in determining the patients’ ability to pay. Collect payment on patient accounts by tactfully utilizing assertive measures to collect maximum fees due and maintain records for all services rendered. Perform duties necessary to ensure cash is safeguarded and payments are accurately posted.

Qualifications

• Education:High School diploma graduate or equivalent.
• Training and Experience:Completion of a medical secretarial program or equivalent. Six months computer experience. One year clerical or clinical experience working in a physician office or health care facility or three years working in a customer service capacity in a non-healthcare environment. Excellent communication skills required to interact with patients and visitors.
• Job Knowledge:Aptitudes to organize, file, and perform clerical work with speed and accuracy. Maintain patient confidentiality. Interpret front office policies and procedures and so to apply them in specific situations. Bilingual (English/Spanish) preferred.
  

Unusual Physical Demands And Working Conditions

• Must be able to work under stressful conditions.
• May have varied working hours.
• Must be able to sustain long periods of sitting, standing and/or walking.
• Possible exposure to patients with infectious diseases.