Registration and Scheduling Coordinator

Medical Center Health System; Odessa (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Medical Center Health System in Odessa, TX seeks a Registration & Scheduling Coordinator to provide prompt, courteous service to patients and staff. You will greet visitors, schedule appointments, answer phones, take messages, and relay information to FHC staff.

Responsibilities include collecting information for payment sources (Medicare, Medicaid, private insurance), obtaining data used to determine ability to pay, and posting payments while safeguarding cash.

Qualifications

• High School diploma or equivalent required.
• Completion of a medical secretarial program or equivalent.
• Six months of computer experience.
• One year clerical or clinical experience in a physician office or health care facility, or three years in a non-healthcare customer service role.
• Excellent communication skills required.
• Bilingual English/Spanish preferred.

Responsibilities

• Greet patients and families in a professional, courteous manner.
• Schedule appointments and manage call queue.
• Answer telephone, take messages, and relay to the FHC staff.
• Gather information for payment sources, including Medicare, Medicaid, and private insurance.
• Obtain financial data used to determine patient ability to pay.
• Collect payments and post them accurately, safeguarding cash.
• Maintain confidentiality of patient information.

Skills

Communication skills

Bilingual English/Spanish

Education

High School diploma or equivalent

Medical secretarial program or equivalent

Tools

Computer skills

Job description

Position Summary

The Registration & Scheduling Coordinator is responsible for providing prompt, efficient, customer-focused service to patients and their families as well as MCH staff and other individuals within the community. Provide a professional atmosphere for reception, schedule appointments, answer telephone, take messages and relay to the FHC staff. Gather information for various forms of payment sources including Medicare, Medicaid, private insurance, etc. Obtain financial and family data base information used in determining the patients’ ability to pay. Collect payment on patient accounts by tactfully utilizing assertive measures to collect maximum fees due and maintain records for all services rendered. Perform duties necessary to ensure cash is safeguarded and payments are accurately posted.

Qualifications

• Education: High School diploma graduate or equivalent.
• Training and Experience: Completion of a medical secretarial program or equivalent. Six months’ computer experience. One year clerical or clinical experience working in a physician office or health care facility or three years working in a customer service capacity in a non-healthcare environment. Excellent communication skills required to interact with patients and visitors.
• Job Knowledge: Aptitudes to organize, file, and perform clerical work with speed and accuracy. Maintain patient confidentiality. Interpret front office policies and procedures and so apply them in specific situations. Bilingual (English/Spanish) preferred.

Unusual Physical Demands And Working Conditions

• Must be able to work under stressful conditions.
• May have varied working hours.
• Must be able to sustain long periods of sitting, standing and/or walking.
• Possible exposure to patients with infectious diseases.