Registrar Student System User Process & System Training Specialist

Broward College; United States; On-site; USD 45,000 - 53,000; Full time

Benefits offered by this job

Healthcare Insurance

FRS Pension Plan

Wellness Program

Paid Time Off

Parental Leave

Tuition Assistance

Job summary

Broward College is seeking a Registrar Student System User Process & System Training Specialist to design, develop, and deliver training on the Student Information System (SIS) and registrar-related processes for faculty and staff at Weston Center. The role creates training materials, maintains a SharePoint site, and ensures system integrity while supporting student records accuracy.

Under supervision, you will coordinate with academic departments, analyze workflows, and provide data governance,

Qualifications

• Bachelor's degree in a related field required.
• Two years of experience with process development, data analysis and report generation.
• An equivalent combination of education and experience may be considered.

Responsibilities

• Designs and creates training curriculum, manuals, job aids, and other resources for SIS users.
• Delivers training sessions in workshops, online tutorials, and on-demand videos.
• Coordinates with academic departments to schedule training for new and existing employees.
• Serves as a functional expert for registrar systems, including SIS and related software.
• Develops and maintains technical and process documentation for end-users.
• Educates users on compliance with FERPA and data integrity across processes.
• Acts as liaison between the registrar's office, IT, and other units to ensure consistent procedures.
• Collects and analyzes training-related metrics to measure effectiveness.

Skills

SIS systems

Training delivery

Documentation

FERPA knowledge

Education

Bachelor’s degree in related field

Tools

Banner

PeopleSoft

Workday

Job description

Job Summary

Under limited supervision, this position supports the Sr. Director of Compliance and Training with design, development, and training on business processes, and system training programs for the college community. This role develops user guides and training materials, create and maintains a training resource employee SharePoint site that supports and fosters collaboration with functional and technical teams. Responsible to ensure system integrity, and assists with internal auditing of business processes and apply training/ refresher training for improved efficient business processes outcomes that supports student records accuracy management and business goals.

Qualifications

Minimum Qualifications: Bachelor’s degree in a related field required, such as educational administration, business administration or information systems. Two years of experience with process development, data analysis and report generation. An equivalent combination of education and experience may be considered.

Knowledge, Skills and Abilities

Experience with specific higher education software (e.g., Banner, Workday, PeopleSoft). Experience in a registrar's office, admissions, or enrollment management role at a postsecondary institution. Knowledge of higher education regulations, such as the Family Educational Rights and Privacy Act (FERPA). Technical skills: Significant experience in a registrar's office or other higher education administrative role, with specific experience managing student information systems (e.g., Banner, PeopleSoft) and resolving business challenges. Prior supervisory or training experience is often required. A strong understanding of database management. Working knowledge of the software systems used by the college to support students. Technical Skills: Expertise using and training others on complex database systems. Experience with software testing and writing technical documentation. Training expertise: Demonstrated experience designing and delivering effective system and process training for a diverse audience. Communication: Exceptional communication, interpersonal, and presentation skills are necessary to train diverse user groups. Excellent written and verbal communication skills, with the ability to explain complex technical information clearly to non-technical users. Organizational skills: Strong project management and organizational skills, with the ability to manage multiple projects and deadlines. Dispute Resolution skills: Ability to resolve challenges to the satisfaction of the parties concerned. Soft Skills: Must possess strong analytical, leadership, and problem‑solving skills, with keen attention to detail.

Essential Functions

• Daily – 20% – Training development and delivery: Designs and creates training curriculum, manuals, job aids, and other resources for faculty and staff on the use of the Student Information System (SIS) and other registrar‑related technologies and processes. Create and maintain a training website to house resources accessible to staff and used for onboarding new employees. Delivers training sessions in a variety of formats, including live workshops, online tutorials, and on‑demand videos. Coordinates with academic departments and other units to schedule and conduct training sessions for new and existing employees.
• Daily – 15% – System and process management: Serves as a functional expert for registrar systems, including the Student Information System (SIS) and other registrar‑related software and reporting tools. Reviews existing business practices and workflows to identify opportunities for process improvement, to correct deficiencies and enhance effectiveness of these practices and workflows.
• Daily – 15% – Documentation and support: Develops and maintains technical and process documentation for end‑users by researching relevant and current laws that affect the registrar’s office operations to ensure that its operations, procedures, and systems comply with applicable legal requirements. Evaluates the effectiveness of training programs and documentation by soliciting user feedback and monitoring support requests.
• Daily – 15% – Collaboration and communication: Acts as a liaison between the Registrar's office, academic, and student services departments to ensure a consistent understanding and application of system usage procedures. Participates in cross functional process needs assessment for registrar support while maintaining current on industry trends in higher education technology and training tools.
• Daily – 15% – Compliance and data integrity: Educates users on compliance with federal and state regulations, especially FERPA, to protect student data. Ensures consistent application of college’s policies across all user processes related to the SIS. Assists with data audits to maintain the accuracy and integrity of student records in the system.
• Daily – 10% – Team and communication leadership: Acts as a liaison between the registrar's office, IT, and other functional partners to ensure consistent understanding of workflows and serve as a point of escalation for process issues and functional discrepancies.
• Daily – 5% – Reporting and metrics: Collects and analyzes training‑related metrics to measure effectiveness and identify areas for improvement.
• Daily – 5% – Other duties as assigned.

Our Culture

At Broward College, our leaders embody a culture of competence, care, character, composure, and courage. We prioritize serving each other and our students through high‑quality guidance, mutual respect, resilience, and fair, thoughtful decision‑making, all while upholding the values of integrity, transparency, and honesty.

Benefits

• Affordable High Quality Healthcare Insurance (Medical, Dental & Vision)
• Retirement Options – Florida Retirement System (FRS) Pension Plan or the FRS Investment Plan
• Wellness Program
• Vacation/Paid Time Off
• Winter and Spring Break Off Paid Parental Leave
• Tuition Assistance and Tuition Reimbursement are available to employees and family members

Job Details

Job Title: Registrar Student System User Process & System Training Specialist

Position Number: P0092774

Job Status: Full time Temporary

Department: College Registrar Info Management

Location: Weston Center

Pay Grade: 512

Salary: $44,907 - $53,327 (Salary commensurate with education and experience)

Work Shift: First Shift

Work Schedule: Monday – Friday/Weekends/Varies

Hours Per Week: 40

Posting End Date: Open Until Filled

Employment is contingent upon successful completion of the required background screening process. Broward College uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 Form and provide documentation of your identity for employment purposes. Broward College is an equal opportunity employer and strongly encourages applications from eligible veterans and spouses of veterans, underrepresented groups, including minorities, women, and persons with disabilities. The College does not discriminate on the basis of age, color, disability, gender identity, genetic information, national origin, race, religion, sexual orientation or any other legally protected classification. For inquiries regarding Title IX and the college’s non‑discrimination policies, contact the Vice President for Talent and Culture at 954-201-7449, Broward College, 6400 NW 6th Way, Fort Lauderdale, FL 33309. Applicants needing a reasonable accommodation with the application process, please contact the Talent and Culture Department at [e-mail].

Institutional Mission

Broward College is a nationally ranked institution of higher education in Broward County, Florida, providing residents and non‑residents with access to high‑quality, affordable education. Broward College is the largest institution of higher education in Broward County, serving more than 51,000 students annually, Broward College provides students with certificate programs, two-year university‑transfer degrees, two-year career degrees, and baccalaureate degrees in selected programs. The College’s mission is to provide high‑quality educational programs and services that are affordable and accessible to our community of learners. Together, we are working to make Broward College the number one destination for academic excellence. With more than 4,000 colleagues, Broward College serves as a critical economic engine for Broward County, generating more than 1.7 billion in economic impact for Broward County, and driving opportunities for economic mobility for all of Broward County. Broward College has been repeatedly recognized as one of the top 10 community colleges in America by several national organizations including the Aspen Institute. The College continues to receive recognition for its transformational work to improve institutional culture and care for its employees as recognized by the College and University Professional Association for Human Resources (CUPA‑HR) National HR Excellence Award. As an equal access and employment opportunity institution, Broward College is committed to the success of our students, faculty, and staff while strengthening our local and global communities. Broward College is an equal opportunity employer. The College strongly encourages applications from eligible veterans and spouses of veterans, underrepresented groups, including minorities, women, and persons with disabilities. We do not discriminate on the basis of age, color, disability, gender identity, genetic information, national origin, race, religion, sexual orientation or any other legally protected characteristic. At Broward College, we offer an exceptional benefits package, including, but not limited to: Affordable High Quality Healthcare Insurance (Medical, Dental & Vision) Retirement Options – Florida Retirement System (FRS) Pension Plan or the FRS Investment Plan Wellness Program Vacation/Paid Time Off Winter and Spring Break Off Paid Parental Leave Tuition Assistance and Tuition Reimbursement are available to employees and family members. For inquiries regarding Title IX and the college’s non‑discrimination policies, contact the Vice President for Talent and Culture at 954-201-7449, Broward College, 6400 NW 6th Way, Fort Lauderdale, FL 33309. Applicants needing a reasonable accommodation with the application process, please contact the Recruitment Office at 954-201-7449.