Associate Registrar - Operations & Student Records

University of the District of Columbia; Washington (District of Columbia); On-site; USD 88,000 - 102,000; Full time

Benefits offered by this job

Health insurance

Retirement plan (TIAA)

Vacation and sick leave

Job summary

University of the District of Columbia seeks an Associate University Registrar for Operations to lead the Office of the Registrar’s day-to-day activities, including student records, graduation processing, transcripts, enrollment verification, and registration services.

The role reports to the University Registrar and champions operational excellence, customer service, and staff development, overseeing a diverse team and ensuring regulatory compliance across processes.

Qualifications

• Bachelor’s degree and five years of progressively responsible experience in a Registrar’s Office or Enrollment Services.
• Associate degree and 10 years of progressively responsible experience in a Registrar’s Office or Enrollment Services with related experience, or an equivalent combination of education, training, certifications, and demonstrated competencies.
• Three years of supervisory or management experience.

Responsibilities

• Direct daily operations of the Office of the Registrar to ensure timely, accurate, and student-centered services.
• Develop and improve operational procedures and service standards.
• Monitor performance with KPIs and implement improvements.
• Ensure compliance with policies, accreditation and federal/state regulations.
• Oversee maintenance and confidentiality of student records; FERPA compliance.
• Manage graduation and degree conferral processes and registration services.
• Direct transcript production and enrollment verification services.

Skills

Registrar operations

Customer service

Staff supervision

Policy implementation

Data analysis

Education

Bachelor's degree in Registrar's Office or Enrollment Services

Associate degree + 10 years’ experience or equivalent

Tools

Banner

Job description

University of the District of Columbia seeks an Associate University Registrar for Operations to lead the Office of the Registrar’s day-to-day activities, including student records, graduation processing, transcripts, enrollment verification, and registration services.

The role reports to the University Registrar and champions operational excellence, customer service, and staff development, overseeing a diverse team and ensuring regulatory compliance across processes.