Registrar Services Specialist I

American Public University System; Charles Town (WV); Hybrid; USD 40,000 - 50,000; Full time

Job summary

A leading online university is seeking a Registrar Services Specialist I for a hybrid role in Charles Town, WV. The successful candidate will manage student records, respond to inquiries, and support military functions. This full-time position requires strong organizational skills and customer service experience. Join a dedicated team focused on providing quality education to military and public service communities.

Qualifications

• Two years of professional office experience required.
• Experience in a Registrar's Office preferred.

Responsibilities

• Maintains registration student records within military portals.
• Responds to student inquiries regarding transcripts and certificates.
• Handles processing of diplomas and record updates.

Skills

Customer Service

Communication

Organization

Analytical

Education

Associate's Degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Registrar Services Specialist I
American Public University System

This is a hybrid position based out of our Charles Town, WV location with the option to work from home a few days per week.

The work schedule for this role is 10:30am-7pm Monday-Friday.

A customer service and detail-oriented individual who enjoys working with students. Successful candidates must be highly organized, able to multitask, and able to work with limited supervision. The candidate will be involved in maintaining registration student records within our military portals, the national clearinghouse, as well as facilitating student transcripts, diploma, badging, and probation processes. This is a full-time non-exempt position in Charles Town, WV, reporting to the Team Manager within the Office of the Registrar.

Responsibilities:

1. Complies with Family Educational Rights and Privacy Act (FERPA) when releasing information.
2. Works with students and staff to resolve student issues in a positive and collaborative manner.
3. Responds to APUS student phone and email inquiries within one (1) business day regarding transcript requests, graduation transcripts, and certificates.
4. Maintains thorough and accurate records.
5. Performs work with strong personal and professional ethics and integrity.
6. Handles tasks related to processing diplomas, record updates, background investigations, National Clearinghouse, loan deferments, degree verification, education verification, probation status, dismissals, and all fail reports.
7. Performs tasks specific to APUS Army students, including responding to Tier One GoArmyEd help desk cases, analyzing and reconciling registration reports, creating student agreement files or course planners, and troubleshooting errors on GoArmyEd.
8. Supports APUS military functions, including reporting and resolving grade issues, uploading courses to military portals, and supporting all student functions in military portals.

Requirements:

1. Associate's degree required.
2. Two (2) years of professional office experience required.
3. Customer service experience required.
4. Experience in a Registrar's Office or academic environment preferred.
5. Experience with military students preferred.
6. Excellent written and verbal communication skills, including basic editing.
7. Ability to work under pressure, meet deadlines, and work independently.
8. Understanding of online learning structures and student development.
9. Proficiency in Microsoft Outlook, Word, and Excel.
10. Strong organizational, analytical, and administrative skills.
11. Ability to manage multiple projects and meet service level agreements.

About Us:

American Public University System (APUS) is an online university based in Charles Town, WV, with over 100,000 students. Our focus is on providing quality, affordable education to military and public service communities, helping students achieve their higher education goals.

APUS is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, age, national origin, sexual orientation, disability, or any other protected characteristic.